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Workers' Compensation Medical Only Claim Supervisor

Company: Chubb
Location: Basking Ridge
Posted on: June 7, 2021

Job Description:

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Chubb is currently seeking a Workers' Compensation Lost Time Senior Claim Director for our Northeast, New York, and New Jersey Region. The successful applicant will be handling claims from Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, and New Jersey. The position will report to the New York, New Jersey, and Northeast Regional Vice President of Workers' Compensation Claims and reside in either our New Haven, Connecticut, Basking Ridge, New Jersey or Jersey City, New Jersey office.

Duties & Responsibilities:

  • Ensure the delivery of timely and effective claims service through supervision of a team of examiners and technical assistants at various experience levels
  • Train, mentor and develop staff who are at different stages of their career and experience levels
  • Provide advanced technical guidance on claim investigation, reserving, medical, case resolution and settlement strategies
  • Actively participate in claim committees, account file reviews and project teams to address internal workflows, systems and compliance issues
  • Demonstrate highly developed analytical, problem-solving and negotiation skills
  • Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace
  • Partner with underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments
  • Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages and service issues
  • Effectively control the use, work product and expenses of outside vendors
  • Coach team toward effective collaboration with internal resources like Regional Claims Specialist, regional and local nurses, SIU, Recovery and Claims Ops
  • Exercise leadership by conducting reviews of examiner and technical assistant work product and teamwork efforts to deliver well written, supported performance management feedback and reviews
  • Show exceptional performance management skills by providing timely training, coaching and feedback and creating meaningful business goals and development plans
  • Model exceptional management skills at collaboration, influence, strategic focus, flexibility, communication and accountability
  • Positively influence the team environment to maintain a high level of employee engagement
  • Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement

Technical Skills & Competencies:

  • Strong proficiency in all areas of Workers' Compensation claims adjusting
  • In depth knowledge of New York, New Jersey and Northeastern jurisdictional nuances a must
  • High level of accuracy with claim financials: benefit/bill payment, coding, reserves and inventory management and then impact of claims transactions on customers
  • Advanced understanding of Claim Best Practices and Business Analytics
  • Ability to incorporate analytical data into team management
  • Exceptional negotiation skills and resources that will influence team results
  • Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trends
  • Extensive knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulation
  • Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department
  • Ability to promote open communication that fosters an environment of continual learning, staff development and team collaboration
  • Track record of success in coaching and developing staff
  • An ability to be flexible, imaginative and to work well in teams
  • Exceptional organizational, prioritization and time management capabilities
  • Innovative thinker with ability to multi-task, plan and delegate appropriately

Experience, Education and Requirements:

  • Minimum 10 years of experience in handling Workers' Compensation claims
  • Prior supervisory experience is a plus
  • Demonstrates a background in leadership
  • Proven track record of success
  • Subject matter expertise in handling claims
  • Ability to handle claims in multiple jurisdictions and within compliance standards
  • Claim Adjuster licenses in Connecticut, New Hampshire, Rhode Island and Vermont, are necessary; however, they are not required at the time of posting for the position.
  • Applicants will have 180 days from date-of-hire to acquire the necessary licenses if selected for the position.

  • AIC, RMA or CPCU completed coursework or designation(s) are a plus
  • Proficiency with Microsoft Office Products

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. Chubb is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.

Keywords: Chubb, Newark , Workers' Compensation Medical Only Claim Supervisor, Other , Basking Ridge, New Jersey

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