Customer Service Consultant - Must Reside in WA, ID, NE or UT

Company: Alorica
Location: Newark
Posted on: June 6, 2021

Job Description:

GET TO KNOW ALORICA

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We need top-notch Customer Service Consultants who are Passionate, Professional and Performance-driven.

This is a full-time work from home opportunity for individuals living in Washington, Idaho, Nebraska and Utah.

We provide the computer equipment - you provide the high speed internet and a quiet place to work.

We offer:

• A guaranteed hourly salary
• Stable, full-time schedule
• Train and Work from home
• Incentives: Additional $$ for performance, sales and great customer surveys

So What's the Job?

You'll talk with customers calling in about applying for THE most prestigious card product. Our Consultants discuss customer's spending habits and desires and matching them to the right card. You'll create a sense of excitement and an emotional need by reinforcing key benefits and serving as a brand champion of the client's products and brands.

There's no cold calls - no telemarketing!

What's in it for you?

• Hourly salary plus incentives that are very achievable.
• Paid training
• Stable, full-time schedule
• Medical and dental benefits
• Paid time off and paid holidays
• Retirement planning options (401(k))
• Employee discounts through client programs

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.

And working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.

Job Requirements:

• High School Diploma or GED required; Associates degree a plus
• 6+ months of consultative sales experience (such as insurance, retail or service environment)
• Excellent communication skills with a confident, professional and positive attitude
• Self motivated with experience working independently and/or from home
• Strong problem solving skills
• Excellent "soft skills" - conversational, able to engage the caller
• Excellent customer service skills with strong listening/comprehension skills
• Excellent attention to detail
• Ability to stay composed and objective
• Familiarity with Microsoft Windows, Word & Excel
• Punctual and dependable
• Ability to type at least 25 words per minute (wpm)
• Ability to work evening and/or weekend shifts
• Must have high speed internet (10 Mbps download / 5 Mbps upload)
• Ability to pass a drug test and background check

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP

Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.

You ready? Let's do this!

About Alorica:

Equal Opportunity Employer - Veterans/Disabled

Keywords: Alorica, Newark , Customer Service Consultant - Must Reside in WA, ID, NE or UT, Other , Newark, New Jersey

Click here to apply!

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