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Customer Service Representative

Company: Comcast
Location: Newark
Posted on: May 3, 2021

Job Description:

Comcast NBCUniversal is hiring for remoteCustomer Service Representativesto support our Northeastern United States Comcast Business office.

Our team is responsible for supporting the Comcast Business Services team in their efforts to retain our customer base working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Our team works with our clients, helps them resolve issues and renegotiates the terms of their agreement. We support operational campaigns such as customer satisfaction surveys, contract renewals, or other initiatives.

This is a fun and fast-paced remote working environment where you are accountable for individual results and how those impact your team.We work with straight forward tasks using our established procedures.This is a remote position but must live within a 90 minutes of the job location to apply due to occasional in-person trainings, team buildings and onsite meetings.


  • Base Pay: $16.00/hour
  • Totaltargetcompensation (base pay plus targeted commission): $24.51/hour

GREAT PERKS AND BENEFITS (starting on your first day):
  • Benefit packages effectiveon day 1 - Eligible to enroll in medical, dental, vision, and 401k
  • Paid training
  • Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
  • Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
  • Tuition Reimbursement (where applicable)
  • Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
  • Retain business customers by mining and growing accounts through solution-based selling and account management via the telephone
  • Make outbound calls to accounts to achieve sales quota metrics
  • Prepares sales documentation, activity reports, and forecasts, as required
  • Creates proposals for customers related to the proposed solution and new sales opportunities
  • Develop customer relationships through regularcustomer contact via the telephone
  • Drive both sales growth and account retention by introducing various products and services available through Comcast Business
  • Document effectively and accurately conversations and contact information into client managementsystem
  • Work with customers to minimizedown-gradingor leaving Comcast
  • Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

  • High School Degree or equivalent
  • General business and/or marketing experience preferred but not required
Comcast NBCUniversal brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.

Keywords: Comcast, Newark , Customer Service Representative, Other , Newark, New Jersey

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