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Onboarding Engineer

Company: Jobleads
Location: Newark
Posted on: May 3, 2021

Job Description:

Net2Phone is currently looking for a Onboarding Engineer to contribute to our customer experience team. You can be a part of this vital group by demonstrating your ability to make our customers happy during their implementation. The right teammate would enable our department to better serve our customers by managing the customer journey through their initial set up. We look for teammates who are able to thrive in a fast-paced, cutting-edge, technology-driven environment. Excellent communication and organization skills. Teammate who takes ownership of challenges and uses available resources to get the job done. Knowledge of networking and SIP protocol. You Would Be Able to: Manage implementation projects autonomously. Understand requirements from the customers and our partners Address customers' changing needs and manage those changes throughout the install. Reach out to Customers/Agents to gather the information necessary post-sale to begin the Installation Process. Obtain and Review Configuration Documents from Customer and Agents Obtain, review and submit all Letters of Authorization and copies of bills necessary to proceed with Porting Process. Order all necessary equipment needed to complete the Installation based on Sales Order. Be able to troubleshoot any network issues that arise and pull SIP traces if necessary. Complete the Installation and Porting Process and ensure customer/agent is satisfied with the entire process. We would like to See: Bachelor's Degree Excellent communication and organization skills Potential teammates who take ownership of challenges and use available resources to get the job done At IDT , we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution , which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile , net2phone , National Retail Solutions , IDT Express , and IDT Carrier Services divisions all support IDT's mission of enabling our customers to keep in touch and share resources with their friends and family around the world. IDT is listed on the NYSE, employs over 1000 people across 20+ countries and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.

Keywords: Jobleads, Newark , Onboarding Engineer, Other , Newark, New Jersey

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