Intuit: Veterans Preferred - Bilingual Turbotax Live Tax Expert - Virtual Nationwide Opportunity
Company: Intuit
Location: Newark
Posted on: April 10, 2021
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Job Description:
Military Veterans are Encouraged to Apply. Description Overview
Veterans and military families encouraged to apply If you're a
highly motivated individual with a business background and
excellent communication skills, we need you to help our customers
complete their taxes using TurboTax. You'll advance our goal of "
Powering Prosperity Around the World" by providing expert guidance
and explanations of tax and technical terms to our customers.
You'll also play an important role in our effort to enhance our
brand by delighting our customers and empowering them to prepare
their taxes. Responsibilities -- This is a seasonal position
providing assistance to customers both assisting them in preparing
their own returns and/or fully preparing customer tax returns --
Compiling/preparing tax returns for TurboTax Customers --
Gathering/organizing and accurately entering customer data in the
federal and state tax returns for review -- Communicate directly
with the customer as needed -- Coordinate customer meetings and
follow-up -- Communicate updates to credentialed tax experts on
assigned customers -- Will help customers who are working on their
tax return with both product/software inquiries, as well as with
tax questions and calculations -- Apply defined practices,
procedures and company policies to troubleshoot and resolve product
and tax support customer inquiries -- Will interact with customers
utilizing strong written and verbal skills as well as deep customer
empathy Typical Deliverables: -- Accurate and complete customer
data entered in tax returns for credentialed tax expert review --
High quality customer interactions and experiences -- Application
of defined practices, procedures and company policies to
troubleshoot, resolve issues and address routine Tax Support
customer questions -- Proficient with technology and solid
knowledge of computer operations and software. -- Utilize and
leverage government websites and toolkits to seek out and deliver
the right answer to the customer -- Document customer interactions
-- Represent the Intuit TurboTax brand and spirit by demonstrating
empathy for the customer, empowering and partnering with the
customer, personalizing the experience, and providing them the
confidence that they can do their own taxes Qualifications --
College degree a plus. The ideal candidate will have a background
in business, finance, accounting, or tax -- Knowledge of tax laws,
tax concepts and familiarity with form 1040 and schedules --
Minimum 3 season of paid Tax Preparation experience, with a minimum
of 30 tax returns per tax year required. -- Prior tax preparation
experience in a tax practice or retail setting required. -- PTIN
required -- Ability/motivation to expand expertise and obtain a tax
credential or certification Intuit offers a program to obtain your
EA -- Strong customer service skills with ability to empathize and
instill confidence -- Ability to work within a team to assist in
preparation of accurate tax returns in a timely manner -- Strong
Research skills and the ability to quickly use online resources to
find answers -- Critical thinking and problem solving --
Persistence and determination -- Willingness to utilize
audio/visual tools to communicate with customers Comfortable
interacting with customers through video, in a professional way
that represents the Intuit TurboTax brand well Friendly and
reassuring on camera -- Bilingual (English/Spanish) communication
skills (written & spoken) a plus
Keywords: Intuit, Newark , Intuit: Veterans Preferred - Bilingual Turbotax Live Tax Expert - Virtual Nationwide Opportunity, Other , Newark, New Jersey
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