INSTRUMENT SUPPORT SPECIALIST

Company: Siemens Mobility Austria GmbH
Location: Newark
Posted on: April 9, 2021

Job Description:

• Flanders, United States of America; Tarrytown, United States of America; East Walpole, United States of America; Newark, United States of America
• Customer Services
• 239196 Siemens Healthineers Job Description Now's our time to inspire the future of healthcaretogether. SiemensHealthineers is a leading global medical technology company with over 170 yearsof experience and--18,000 patents.--More than 48,000 dedicatedcolleagues in over 70 countries are driven to shape the future of healthcare.We stand with our customers around the world to support them in delivering highquality care to their patients.--An estimated 5 million patients across theglobe benefit every day from our innovative technologies and services--inthe areas of diagnostic and therapeutic imaging, laboratory diagnostics andmolecular medicine, as well as digital health and enterprise services. This iswhat truly matters to us. Joinour team now at Siemens Healthineers as an Instrument Support Specialist TheHSC Specialist provides third level service support and knowledge transfer tothe Siemens Healthcare Regional Units and business partners worldwide. Thisposition reports to the HSC Manager within the Customer Services organization. This is a role well suited to an ambitiousprofessional, looking for the next step in their career. As an InstrumentSupport Specialist, you will be responsible for:
  
  
  • Inyour activities you will provide third level service support to the SiemensHealthcare Regional Units and business partners worldwide for Atellica Solutioninstrument and applications.
  • Youwill manage complex technical investigations using the ATS methodology toidentify potential product issues
  • Youwill collaborate with the Business Area to create and communicate interim andfinal solutions and you will disseminate relevant technical information via SKB
  • Youwill define customer account issues and lead cross-functional team to develop,execute and monitor action plan that may require an onsite visit
  • Youwill conduct knowledge transfer sessions including global calls and technicalexchange meetings and will lead knowledge transfer on new product introductionsand updates This position may suit you best if--you are familiarwith what is below, and would like to develop your career withHealthineers
    • You will be working with our newest instrument platformand therefore you are willing to learn about new software and hardwaresolutions
    • You are a self-starter and have a high-levelunderstanding of the system, including analysis of software files, to create specializedinvestigations to assess product conformity
    • You have proven troubleshooting and analyticalproblem-solving skills
    • You have demonstrated good documentation practices
    • You have an understanding of clinical laboratoryoperations with 3+ years of experience in Healthcare or an FDA regulatedindustry
    • You have very good presentation skills in the customer environment,and you show team orientation, communication skills and customer orientation Required skills to have for thesuccess of this role
      • Bachelor'sdegree in Clinical Laboratory Science, Chemistry or other relatedScience/Engineering or equivalent combination of education and experiencerequired
      • Minimumof 2-5 years relevant experience in related field and successful demonstrationof key responsibilities, knowledge and skills
      • Willingto travel up to 20%
      • Locationcan be based out of Flanders NJ, Tarrytown NY, Walpole MA, or Newark DE sites;remote office location may be considered on a case-by-case basis. AtSiemens Healthineers, we value those who dedicate their energy and passion to agreater cause. Our people make us unique as an employer in the med-techindustry. What unites and motivates our global team is the inspiration of ourcommon purpose: To innovate forhealthcare, building on our remarkable legacy of pioneering ideas thattranslate into even better healthcare products and services. We recognize thattaking ownership of our work allows both us and the company to grow. We offeryou a flexible and dynamic environment and the space to move beyond yourcomfort zone to grow both personally and professionally. If you want to join us in transforming the way healthcareis delivered, visit our career site at https://usa.healthcare.siemens.com/careers. Asan equal-opportunity employer we are happy to consider applications fromindividuals with disabilities. Organization: Siemens Healthineers Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement
        Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
        
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Keywords: Siemens Mobility Austria GmbH, Newark , INSTRUMENT SUPPORT SPECIALIST, Other , Newark, New Jersey