Help Desk Desktop Support

Company: Confidential
Location: Basking Ridge
Posted on: February 25, 2021

Job Description:

Basic PurposeReporting to Service Desk Manager, this executive will be responsible for providing technical support to all functional business areas, working closely with voice, data, network, helpdesk teams to provide fast and seamless service to the end users with respect their desktop environment.Essential Duties and Responsibilities-- Minimum 2 years of working experience at IT Service Desk-- Hands on experience on IT Hardware Troubleshooting - Desktop, Laptop, Printers-- Sound knowledge of Outlook/OWA configuration, troubleshooting-- Basic knowledge of Network and Server concepts-- Should have experience on IT Asset management-- Should have worked on Incident Life Cycle- Incident Reporting to Resolution-- Should have working experience on Ticketing Tool and SLA-- Provide level 1 remote desktop support and perform other activities based on SOPs-- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure-- Setup equipment's for new hires / user.-- Support for Audio & Video conference requests.-- Procurement and Maintain Inventory.-- Support for Fob card. -- Performs other duties as assigned.Essential Education, Skills, and Environment-- Strong technical experience in the technical and helpdesk support-- Should have knowledge of (at least two of following) Windows 7.x to Windows 8.x,--Server, VOIPs, Switches, MS office (2003, 2007, 2010,2013, Office 365, Outlook / OWA), MS exchange server, LAN, WAN-- Certification in Network/Server, eg. CCNA, MCITP etc-- Must be a team player and have the ability to deal with clients-- Excellent verbal and written communication* -- Bachelor's degree required

Keywords: Confidential, Newark , Help Desk Desktop Support, Other , Basking Ridge, New Jersey