Help Desk Desktop Support
Company: Confidential
Location: Basking Ridge
Posted on: February 25, 2021
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Job Description:
Basic PurposeReporting to Service Desk Manager, this executive
will be responsible for providing technical support to all
functional business areas, working closely with voice, data,
network, helpdesk teams to provide fast and seamless service to the
end users with respect their desktop environment.Essential Duties
and Responsibilities-- Minimum 2 years of working experience at IT
Service Desk-- Hands on experience on IT Hardware Troubleshooting -
Desktop, Laptop, Printers-- Sound knowledge of Outlook/OWA
configuration, troubleshooting-- Basic knowledge of Network and
Server concepts-- Should have experience on IT Asset management--
Should have worked on Incident Life Cycle- Incident Reporting to
Resolution-- Should have working experience on Ticketing Tool and
SLA-- Provide level 1 remote desktop support and perform other
activities based on SOPs-- Responds to telephone calls, email,
instant messages, and assigned tickets from users; Assign work
orders / incidents to appropriate support teams and follow up until
closure-- Setup equipment's for new hires / user.-- Support for
Audio & Video conference requests.-- Procurement and Maintain
Inventory.-- Support for Fob card. -- Performs other duties as
assigned.Essential Education, Skills, and Environment-- Strong
technical experience in the technical and helpdesk support-- Should
have knowledge of (at least two of following) Windows 7.x to
Windows 8.x,--Server, VOIPs, Switches, MS office (2003, 2007,
2010,2013, Office 365, Outlook / OWA), MS exchange server, LAN,
WAN-- Certification in Network/Server, eg. CCNA, MCITP etc-- Must
be a team player and have the ability to deal with clients--
Excellent verbal and written communication* -- Bachelor's degree
required
Keywords: Confidential, Newark , Help Desk Desktop Support, Other , Basking Ridge, New Jersey
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here to apply!
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