NewarkRecruiter Since 2001
the smart solution for Newark jobs

Desktop Support Team Lead

Company: Metroplus Health Plan
Location: Newark
Posted on: January 11, 2021

Job Description:

About NYC Health Hospitals MetroPlus Health Plan provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health Hospitals, the largest public health system in the United States, MetroPlus network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. Position Overview Reporting to the Help Desk Manager the Desktop Support Team Lead is responsible for the supervision, technical development and guidance for the Desktop Support Team. The Desktop Support Team Lead is also responsible for the day-to-day operations of the desktop support team, ensuring an effective and efficient level of IT Support is provided within the desktop support environment for resolving IT related issues or problems. The Desktop Support Team Lead will oversee all hardware repair, replacements and asset management. The Desktop Support Team Lead will confirm all SOPs for the desktop team are followed and our customers are receiving resolutions to their issues in a timely fashion. Job Description Expert knowledge and understanding of desktop engineering/architecture disciplines along with in depth Knowledge of Microsoft Operating Systems and core components such as file systems, registries, drivers and services. Windows 10 experience is Critical. Strong knowledge of desktop imaging processes, tools and technologies related to software packaging and distribution (i.e. Altiris, SCCM, LANDesk MSI, WIN Install, AppV) Strong knowledge of relevant desktop technologies including Office 365, Active Directory, Disk Encryption, Antivirus, DLP. Knowledge of mobile computing products and capabilities in assessment of future implementations. Minimum Qualifications Experience working in a customer focused IT support environment which has included problem resolution. Experience developing relationships with internal and external customers. Experience working within a team environment. Experience diagnosing and resolving IT related issues. Knowledge of Service Desk and Desktop services and a broad understanding across a wide field along with a record of applying such knowledge successfully in a variety of situations. Experience supervising and line managing staff in an IT support environment. Experience managing ServiceNow ticket System, ensuring tickets are resolved and updated daily. Experience managing and controlling IT inventory, assets and deployed software. Experience managing a Desktop team of at least four staff members. Participate in the implementation of new hardware and products to ensure the application meet the business requirements and the desktop team is trained in their use Excellent problem-solving skills. Strong communication skills. Eye for detail and the ability to carefully document work performed. Demonstrated experience diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems; determining the source of problems and detailing their level, priority and nature. BA or BS in Computer Science, Information Systems or related discipline, or 10 years of experience in the IT industry. Demonstrated experience managing large scale hardware and software deployment projects and technical teams. ITIL Certification, MCSE, MCP, Network a Plus Professional Competencies Integrity and Trust Customer Focus Functional/Technical skills Written/Oral Communication by Jobble

Keywords: Metroplus Health Plan, Newark , Desktop Support Team Lead, Other , Newark, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Flexible Schedule - Deliver with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: Blue Point
Posted on: 01/21/2021

Food Delivery - Weekly Pay
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Westport
Posted on: 01/21/2021

Deliver with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: Westport
Posted on: 01/21/2021


Need a gig? Deliver with Uber Eats!
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: East Moriches
Posted on: 01/21/2021

Accounts Payable
Description: AP Specialist Needed - Growing Organization Our Client currently owns and operates 14 communities across 3 states, from independent to assisted living, to memory care and skilled nursing/rehabilitation. (more...)
Company: Creative Financial Staffing
Location: Westport
Posted on: 01/21/2021

Students - Deliver with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Westport
Posted on: 01/21/2021

Deliver with Uber on your schedule
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Blue Point
Posted on: 01/21/2021

Need a gig? Deliver with Uber Eats!
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: Mount Sinai
Posted on: 01/21/2021

Caregiver / Companion
Description: Care In Homes is actively hiring caregivers, of ALL skill levels, to fill immediate needs for In Home Care Services. In Home Caregiver / Companion
Company: CareInHomes
Location: Kings Park
Posted on: 01/21/2021

Equipment Mechanic
Description: Responsible for keeping all process equipment in operable condition.Essential Functions: Performs minor electrical maintenance, included but not limited to, replacement or repair of equipment e.g., (more...)
Company: Amneal Pharmaceuticals
Location: Brookhaven
Posted on: 01/21/2021

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Newark RSS job feeds