Pet Safe Manager

Company: Swissport
Location: Newark
Posted on: November 22, 2020

Job Description:

Job Summary

Responsible for the day-to-day operation of the Pet Safe facility planning to ensure a successful operation with customer service in mind.

Primary focus manages for day of operations in the following main areas: Staffing, processes, compliance, schedules, safety, performance.

Job Responsibilities

Effectively manages staff time to reduce dependence on overtime

Ensures meeting KPI’s and moving cargo as planned per Airlines policy and procedures. Lead contact for carriers during daily operation, ensuring timely responses to both Airlines and their customers.

Ensures applicable safety and quality standards are met

Maintains up-dates for company and customer manuals and documentation

Implements and monitors the local emergency plan

Develops and maintains good relations with customers and airport authorities

Find solutions to conflicts and irregularities

Attends and contributes to internal meetings

Comply with company and Airlines Standard Operating Procedures (SOP) and policies

Perform related duties as assigned

Ensure that the team shows a personal interest in all animals, and relay pertinent information to the Airlines PetSafe Lead regarding discrepancies and emergency animal care needs

Effectively schedule team members’ tasks to meet the departmental needs, while maintaining efficient labor practices

Properly manage the PetSafe facility, providing a high level of cleanliness and maintenance, and schedule essential cleaning duties and upkeep of kennels and equipment to maximize the appearance and animal care needs

Train, coach, mentor, develop and discipline team members to guarantee level of knowledge and ability to provide proper services and maintain a safe environment for the animals - regularly reviewing performance and leading by example

Ordering of supplies and maintain inventory levels

Maintain positive relationships with Airlines management and staff

Complete a Daily Shift Report at the end of each day Complete and submit PetSafe Discrepancy Reports as needed

Complete all PetSafe Online Training requirements as scheduled, as well as all regulatory training such as SIDA

Maintain and monitor the Planned Booking List

Ensure all animals are boarded, walked (in the designated Animal Relief Area), watered, fed, cleaned, and serviced as required.

Ensure the transport crate / kennel is cleaned and ready for customer pick up or onward movement according to transport requirements by USDA, IATA, and Airlines PetSafe standards.

Monitor the condition of the animal(s) when arriving and departing at the kenneling facility. Notate the condition of all shipments of origin, transfer, and destination shipments of animal(s) and compliance as to IATA and United’s PetSafe handling regulations on the PetSafe report card (i.e., zip ties are attached to door, kennels are correct size, food & water dishes are provided, absorbent material, proper labeling, metal nut and bolts, food/water instructions label, etc.).

If needed, provide emergency treatment on-site for any animal in distress and provide emergency transport to United’s established local veterinary service whenever necessary.

Share best practices for animal care with PetSafe to continually improve the safety and quality of the program

Qualifications and Competencies

High School Diploma or GED equivalent

Valid driver's license

Strong oral and written communication skills

Must be able to work flexible working hours

Ability to work in inclement weather

Pay Rate: $16.20 ($19.20 after 90 days)

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

Keywords: Swissport, Newark , Pet Safe Manager, Other , Newark, New Jersey