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Operations Manager - Cargo Services

Company: Swissport
Location: Newark
Posted on: November 22, 2020

Job Description:

About us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 55,000 dedicated professionals, serving over 700 client companies at 255 stations in 44 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

Job Summary

To efficiently and profitably manage and direct ramp activities by providing a safe, quality product covering a range of ground handling services to its customers.

Job Responsibilities

Planning

Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager.

Efficient Resource Planning (manpower, equipment).

Must comply with Swissport’s standard operating procedures (SOPs) and policies.

Quality Management

Ensure service levels are achieved.

Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, Immigration.

Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment.

Controlling & Reporting

Monitor and control performance KPIs such as Scanning, Line Haul and Aircraft on time arrivals/departures, etc. and ensure they are within established goals.

Ensure that all records of all transactions relating to the operation are maintained.

Ensure that administrative and control policies and procedures are maintained.

Assures all employees comply with company rules and procedures and other authority requirements.

Take disciplinary action with subordinates as needed.

Supporting

Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs.

Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation.

Solves conflicts/irregularities and takes appropriate action.

Participate in meetings internally and externally as may be required.

Implements and monitors the local emergency plan.

Ability to adapt workflow with changing business needs.

Experience in data analysis.

Experience in Project Management

Lean Initiatives

Change Management

Process Design and Analysis

P&L Management

Risk Management

Team Building

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

Qualifications and Competencies

Bachelors Degree or

higher

Minimum of 5 years

experience within the industry

Customer focus and

quality awareness

General Office

operations skills

Open Availability

Reliability

Improvement skills

Excellent

Communication skills

Ability to work in

inclement weather

Equal Employment Opportunity Statement

Swissport

as an equal opportunity employer bases its hiring decisions on the

business need and the best qualified candidates available, and does not

discriminate in its employment decisions on the basis of any protected

category. Candidates who are offered employment may be subject to a

criminal record and other background checks as permitted or required by

company policy or applicable law.

About us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

Keywords: Swissport, Newark , Operations Manager - Cargo Services, Other , Newark, New Jersey

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