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Duty Manager - Cargo Services

Company: Swissport
Location: Newark
Posted on: November 22, 2020

Job Description:

Purpose/Objectives of Position

The role of Duty Manager, Cargo Services, is responsible for the day-to-day safe and efficient operation of cargo operations while ensuring customer service standards and contractual services are met.

Job Responsibilities

Effectively manages staff time to reduce dependence on overtime

Ensures applicable safety and quality standards are met

Maintains up to-date company manuals, customer manuals and documentation

Implements and monitors the local emergency plan

Develops and maintains good relations with customers and airport authorities

Find solutions to conflicts and irregularities

Attends and contributes to internal meetings

Comply with company Standard Operating Procedures (SOP) and policies

Perform related duties as assigned

Qualifications & Competencies

Ability to handle conflict

Strong oral and written communication skills

Ability to work under pressure

Customer focus and quality awareness

Ability to work flexible working hours

Minimum of 3-5 years’ cargo warehouse management

High school diploma or GED equivalent

Prior aviation experience preferred

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solution around the globe, for a better customer experience".

Keywords: Swissport, Newark , Duty Manager - Cargo Services, Other , Newark, New Jersey

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