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Service Representative

Company: PSEG
Location: Newark
Posted on: November 21, 2020

Job Description:

Requisition ID: 65149

Job Function/Category: Customer Services

Employment Type: Non-Exempt Full Time

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

Union Local

UWUA Local 601


Public Service Electric & Gas Company (PSE&G) has openings for full-time Customer Service Representatives in our Newark, N.J. Call Center. These positions entail interacting with customers on issues related to their gas and electric service. The successful candidate must be a self-starter and able to handle customer contacts in a pleasant and courteous manner, with specific focus on demonstrating empathy with each customer interaction.

Job Duties & Responsibilities

Performs work in the Customer Service Call Center associated with the proper interviewing or handling applications of customers, by telephone, mail, concerning requests for electric and gas service or its discontinuance, on problems arising from the use of such service, on collection and meter reading matters and explaining other related miscellaneous Company practices and procedures incidental to the handling of customer inquiries.

Years of Experience

2 years of experience

Job Qualifications

Must meet the Company's general requirements, and in addition:

Accept applications from customers for electric and gas service or its discontinuance, determine routine deposit requirements and make referral of unusual cases, explain Company procedures related to such applications, including inspection procedure, deposit requirements, explanation of applicable rates, etc.

2. Accept requests for work required for the proper maintenance of service, appliances, meters, etc., and explain Company procedures and, where possible, quote probable costs.

3. Answer customer billing inquiries, accept requests for duplicate bills, explain or arrange for explanation of rate applications, and method of reading meters, etc.

4. Perform the required work in connection with initiating refunds at the request of customers.

5. Answer customer inquiries on collection problems, such as making or extending payment arrangements, determining responsibility for charges, authorizing reconnection of service, etc., within limits of prescribed procedure.

6. Answer customer inquiries on meter reading matters, such as explaining the reason that a meter was not read or billed, arranging for meter reading access, accepting customer supplied meter readings, etc., within limits of prescribed procedure.

7. Follow up orders by consulting with department responsible for completion of work to obtain or relay additional information.

8. Prepare or generate emergency service orders such as gas leak, wire down, no power, etc.

9. Prepare or generate all orders, reports, etc., necessary in connection with assigned work, such as active order, inactive order, change/investigate meter order, set meter order, remove meter order, gas investigation order, gas emergency order, electric trouble and investigation order, medical emergency order, investigation of bill, sales adjustments, customers' deposit receipts, payment receipt records, correct or add customer data such as mailing or service address, calculate, establish or remove budgets or degree day factors, etc.

10. Compile and assemble data necessary for preparation of letters concerning service or billing problems.

11. Assist in work of other departments, as required and assigned.

12. Assist employees of a higher classification, under close supervision, as assigned.

13. Perform other similar or less skilled related Center work, as assigned.

14. Handle Web Support Inquiries.

15. Assist both Residential and Commercial Customers.

General Information

* Required to be a member in good standing of the UWUA.

* Initiation fee and Weekly Dues (applies to applicants who are not currently members of UWUA, Local 601). Education

High School

Licenses or Certifications

None Noted

Training and Courses

None Noted

As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( ) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Nearest Major Market: Newark

Nearest Secondary Market: New York City

Job Segment: Customer Service Representative, Consulting, Call Center Representative, Compliance, Call Center, Customer Service, Technology, Legal

Public Service Enterprise Group (PSEG) helps to make New Jersey and New York better places to live and work by providing safe, reliable, economic and greener energy that powers the lives of millions every day. We are New Jersey's largest provider of electric and gas service, serving 1.8 million gas customers and 3.3 million electric customers in New Jersey and New York. We also own and operate 19 power plants in the Northeast and Mid-Atlantic regions and 36 solar energy facilities in New Jersey and eight other states. Headquartered in Newark, N.J., PSEG is a Fortune 500 Company traded on the New York Stock Exchange under the symbol PEG.

Keywords: PSEG, Newark , Service Representative, Other , Newark, New Jersey

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