Requisition ID: 65149
Job Function/Category: Customer Services
Employment Type: Non-Exempt Full Time
This is an exciting time to be joining PSEG. Our commitments,
which include safety, integrity, customer focus, and diversity &
inclusion, are the fabric of our culture and help drive the success
of our business. We are fortunate to have an outstanding workforce
of diverse and highly skilled talent who move us forward in our
operational excellence journey. PSEG has more than 12,000 employees
who are dedicated to the communities we serve and embody our
vision: People providing Safe, Reliable, Economic and Greener
UWUA Local 601
Public Service Electric & Gas Company (PSE&G) has openings
for full-time Customer Service Representatives in our Newark, N.J.
Call Center. These positions entail interacting with customers on
issues related to their gas and electric service. The successful
candidate must be a self-starter and able to handle customer
contacts in a pleasant and courteous manner, with specific focus on
demonstrating empathy with each customer interaction.
Job Duties & Responsibilities
Performs work in the Customer Service Call Center associated
with the proper interviewing or handling applications of customers,
by telephone, mail, concerning requests for electric and gas
service or its discontinuance, on problems arising from the use of
such service, on collection and meter reading matters and
explaining other related miscellaneous Company practices and
procedures incidental to the handling of customer inquiries.
Years of Experience
2 years of experience
Must meet the Company's general requirements, and in
Accept applications from customers for electric and gas service
or its discontinuance, determine routine deposit requirements and
make referral of unusual cases, explain Company procedures related
to such applications, including inspection procedure, deposit
requirements, explanation of applicable rates, etc.
2. Accept requests for work required for the proper maintenance
of service, appliances, meters, etc., and explain Company
procedures and, where possible, quote probable costs.
3. Answer customer billing inquiries, accept requests for
duplicate bills, explain or arrange for explanation of rate
applications, and method of reading meters, etc.
4. Perform the required work in connection with initiating
refunds at the request of customers.
5. Answer customer inquiries on collection problems, such as
making or extending payment arrangements, determining
responsibility for charges, authorizing reconnection of service,
etc., within limits of prescribed procedure.
6. Answer customer inquiries on meter reading matters, such as
explaining the reason that a meter was not read or billed,
arranging for meter reading access, accepting customer supplied
meter readings, etc., within limits of prescribed procedure.
7. Follow up orders by consulting with department responsible
for completion of work to obtain or relay additional
8. Prepare or generate emergency service orders such as gas
leak, wire down, no power, etc.
9. Prepare or generate all orders, reports, etc., necessary in
connection with assigned work, such as active order, inactive
order, change/investigate meter order, set meter order, remove
meter order, gas investigation order, gas emergency order, electric
trouble and investigation order, medical emergency order,
investigation of bill, sales adjustments, customers' deposit
receipts, payment receipt records, correct or add customer data
such as mailing or service address, calculate, establish or remove
budgets or degree day factors, etc.
10. Compile and assemble data necessary for preparation of
letters concerning service or billing problems.
11. Assist in work of other departments, as required and
12. Assist employees of a higher classification, under close
supervision, as assigned.
13. Perform other similar or less skilled related Center work,
14. Handle Web Support Inquiries.
15. Assist both Residential and Commercial Customers.
* Required to be a member in good standing of the UWUA.
* Initiation fee and Weekly Dues (applies to applicants who are
not currently members of UWUA, Local 601). Education
Licenses or Certifications
Training and Courses
As an employee of PSE&G or PSEG Long Island, you should be
aware that during storm restoration efforts, you may be required to
perform functions outside of your routine duties and on a schedule
that may be different from normal operations.
This site ( http://www.pseg.com ) is strictly for candidates who
are not currently PSEG employees. PSEG employees must apply for
jobs internally through empower which can be accessed through the
mypseg homepage by clicking on the employee center tab, then under
the empower header, choose careers.
Business needs may cause PSEG to cancel or delay filling
position at any time during the selection process.
Certain positions at the Company may require you to have access
to Part 810-Controlled Information. Under the law, the Company is
limited in who it can share this information with and in certain
circumstances it is necessary to obtain specific authorization
before the Company can share this information. Accordingly, if the
position does require access to this information, you must complete
a 10 CFR Part 810 Export Control Compliance Nationality Request
Form, a copy of which will be provided to you by Talent Acquisition
if an offer is made. If there is a need for specific authorization,
due to the time it takes to obtain authorization from the
government, we will likely not be able to further proceed with an
Public Service Enterprise Group (PSEG) is an equal opportunity
employer, dedicated to a policy of non-discrimination in
employment, including the hiring process, based on any legal
protected characteristic. Legally protected characteristics
included, race, color, religion, national origin, sex, age, marital
status, sexual orientation, disability, or veteran status or any
other characteristic protected by federal, state, or local law in
locations where PSEG employs individuals.
Need to request an accommodation?
If you have a disability and need assistance submitting your
resume, applying for a position or registering for a test, please
call 973-430-3845. Any information provided regarding a disability
will be kept strictly confidential and will not be shared with
anyone involved in making a hiring decision.
Nearest Major Market: Newark
Nearest Secondary Market: New York City
Job Segment: Customer Service Representative, Consulting, Call
Center Representative, Compliance, Call Center, Customer Service,
Public Service Enterprise Group (PSEG) helps to make New Jersey
and New York better places to live and work by providing safe,
reliable, economic and greener energy that powers the lives of
millions every day. We are New Jersey's largest provider of
electric and gas service, serving 1.8 million gas customers and 3.3
million electric customers in New Jersey and New York. We also own
and operate 19 power plants in the Northeast and Mid-Atlantic
regions and 36 solar energy facilities in New Jersey and eight
other states. Headquartered in Newark, N.J., PSEG is a Fortune 500
Company traded on the New York Stock Exchange under the symbol