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Account Consultant

Company: Compuware Corporation
Location: Newark
Posted on: January 16, 2020

Job Description:

DESCRIPTION

Compuware Corporation, the world s leading mainframe-dedicated software company, empowers the world s largest companies to excel in the digital economy by fully leveraging their high-value mainframe investments. We do this by delivering highly innovative solutions and integrations that uniquely enable IT professionals with mainstream skills to manage mainframe applications, data and platform operations.

We are unlike any 40-year-old software company you've ever seen; we are nimble, fast and obsessed with excellence and continuous improvement. The company's ongoing success depends on our employees--a diverse team of people with a set of key, common attributes. We seek positive, high-energy, innovative and assertive team players who have a strong desire to succeed in a team- and customer-oriented environment.

We are seeking an Account Consultant who will work virtually but reside in New York, New Jersey or PA. The Account Consultant is responsible for preserving and growing the direct maintenance revenue to the company in focused accounts, ( 100K maintenance revenue) for Mainframe products in assigned territory by applying a client-driven, customer facing, consultative approach. The Account Consultant will be assigned to the region covering PA, NJ, NY where monthly contact and full VIP programs will be offered and executed. Retaining customer maintenance is accomplished by proving ROI in their Compuware solutions, ensuring full economic value is delivered.



Primary Roles/Responsibilities:

* Develop and manage customer relationships at all levels in assigned accounts in order to:

* Prove and increase value in Compuware solutions

* Identify reference opportunities

* Build Compuware brand loyalty

* Identify strategic, new business growth opportunities, Identify new sales/services opportunity leads

* Defend against the competition

* Perform customer retention activities VIP

* Coordinate account activities with sales teams 100% touch is the goal

* Influence ROI Calculator / Usage Collector implementation, analyze usage data, and make recommendations that leverage our solutions to meet their business objectives/goals

* Leverage relationships to aid in the building of reference accounts/contacts

* Develop and coordinate a 12 month Account Management Strategy Action Plan for all assigned accounts in collaboration with Sales

* Develop and coordinate a customer turnover strategy with Sales for assigned accounts after a Services engagement, maintenance renewal or a Mainframe Extended Play transaction occurs

Qualifications Include:

* Ability to develop a strong relationship with the user/customer community

* Excellent decision-making skills and initiative in solving problems

* Excellent organizational/time management, planning and prioritization skills

* Excellent interpersonal skills with strong customer service orientation

* Highly motivated, energetic and committed to getting results

* Ability to handle multiple tasks/projects concurrently

* Ability to meet deadlines

* Excellent oral and written communication skills

* Ability to work in a team environment effectively interacting with others, and coordinating efforts in a multi-site, international organization

* Ability to present and negotiate with the goal of influencing customer decisions to gain and retain Compuware business

* Strong Compuware product understanding and the ability to advise customers on the product and its usage

* Ability to understand the competition s strengths and weaknesses, and to leverage Compuware s strengths against the competition

* Experience with Microsoft Word, Excel and Salesforce.com

* Perform additional duties as required

* Ideal candidate will have experience with the Compuware Mainframe solutions



Compuware is proud to be an EEO Employer Minorities/Women/Disabled/Veterans.

Keywords: Compuware Corporation, Newark , Account Consultant, Other , Newark, New Jersey

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