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Mgr, Litigation Operations

Company: Horizon Blue Cross Blue Shield of New Jersey
Location: Newark
Posted on: September 22, 2022

Job Description:

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or DelawareJob Summary:The Manager of Litigation Operations will be responsible for providing operational support for the Litigation Group in the Horizon Law Department. This individual will report to the Vice President, Litigation, Labor and Employment and provide management oversight for all non-lawyers in the Group. The incumbent will also lead the following operational areas: Outside Counsel Management, Legal Technology Administration, Budgeting, Data Analytics, Reporting, Insurance Recoveries, Process Improvement, Training, and Special Projects. This position is also responsible for Enterprise Information Governance, both paper as well as electronic documents (and related legal hold and eDiscovery activity).

  • Responsible for supervising non-lawyers within the litigation group including 3 Paralegals, a Law Clerk, a Legal Secretary and a Legal Records Assistant. This includes workload management, allocation of assignments and proactive planning and administration of training.
  • Manage law firm relationships, serving as primary contact to law firms on billing issues. Work with law firms to reduce spend; edit and reinforce outside counsel guidelines.
  • Responsible for negotiating fee arrangements with law firms for particular matters and for handling the annual rate review process.
  • Manage the Enterprise Information Governance Program, which includes hard copy and electronic records, keeping policies up to date and ensuring education and compliance throughout the Company. Oversee the full life cycle management of physical and electronic records and information and provide direction to the Enterprise.
  • Main contact for Insurance Recoveries (liaison with internal Insurance Department as well as direct contact with insurance brokers and carriers), including notifications to carriers of new matters, requesting reimbursements and tracking spend v. recoveries.
  • Handle regularly scheduled monthly, quarterly, and annual reporting requirements in conjunction with Vice President, Litigation, Labor and Employment. Cultivate new ways of leveraging data to learn more about the teams portfolio and make recommendations on how to improve the processes.
  • Serve as manager and administrator of the Departments technology platforms, including but not limited to eBilling and Matter Management systems.
  • Serve as the Subject Matter Expert for the Litigation, Labor and Employment group related to new technologies from other groups which impact the teams work.
  • Responsible for annual budgeting process, on-going monitoring of budget to effectively control costs.
  • Drive key initiatives and develop policies and processes required for maximum efficiency and consistency across the practice group. Develop the departments short and long term operations plans.
  • Provide leadership and guidance to the organization on retention and destruction of information, documents and records to ensure compliance with the Records Retention Schedule, regulatory and legal requirements.
  • Oversee new-hire onboarding and orientation for the practice group and administer on-going training for the non-lawyer staff.
  • Complete ad-hoc and special projects as requested/required.
  • Manage, develop and train staff; develop and monitor goals; conduct annual performance reviews, and administers salaries for the staff.Education/Experience:
    • Prefers a Bachelors degree from an accredited college or university, preferably in Business, Computer Science, Economics, Accounting or Finance, or relevant work experience in lieu of degree.
    • Requires a minimum of 5 years of experience in Legal Operations within a Corporate Law Department
    • Requires a minimum of 3 years of progressive responsibility within financial analysis, forecasting/budgeting and related functions preferably in a corporate legal environment.Knowledge:
      • Keen understanding of Law Department operations.
      • Deep knowledge of and demonstrable experience managing core legal systems, including Matter Management and E-Billing. Experience with Bridgeway eCounsel preferred.
      • Mastery of Microsoft applications including Word, PowerPoint, Excel.Skills and Abilities:
        • Strong financial skills to handle reporting requirements; ability to lead ad hoc reports and more proactive data analytics.
        • Education or relevant experience in business analysis & project management.
        • Well-developed people management skills.
        • Advanced communication skills, both oral and written.
        • Experience simultaneously driving multiple projects, and identifying, prioritizing and resolving key business issues.Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.

Keywords: Horizon Blue Cross Blue Shield of New Jersey, Newark , Mgr, Litigation Operations, Legal , Newark, New Jersey

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