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Technical Help Desk

Company: Global Channel Management, Inc.
Location: Newark
Posted on: July 12, 2018

Job Description:

Technical Help Desk needs (2) years of directly related experience in IT support Technical Help Desk requires: Associate Degree or equivalent combination of education and experience Windows 7 and Windows 10 OS competencies Microsoft Office 2013/2016 installation and upgrade experience Microsoft Office 365 competencies Browser configurations for IE, Firefox and Google Chrome Understanding VPN technology Desktop Remote Control troubleshooting Windows Software installation experience Good ticket management and technical trouble shooting skills Technical Help Desk duties: Follow established processes and procedure working closely with a Service Desk supervisors and IT management Ability to troubleshoot Windows 7/Windows 10 operating system in an Active Directory environment. Escalate relevant incidents to tier 2 technicians or management based on complexity or time constraints Responsible for open-issue follow-up to ensure adequate resolution and customer satisfaction

Keywords: Global Channel Management, Inc., Newark, Technical Help Desk, IT / Software / Systems, Newark, New Jersey

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