Technical Support Specialist
Company: Genesis10
Location: Pennington
Posted on: June 28, 2025
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Job Description:
Genesis10 is currently seeking a Technical Support Specialist
with our client in their Pennington, NJ location. This is a direct
placement position. Summary: Looking for a position with a company
that is willing to invest in your future? Our client is a Managed
Services Provider based in the greater Oklahoma City area and we
are growing fast. We are looking for a highly motivated Tech
Support Specialist reporting to our Dedicated Client Services
organization. The Technical Support Specialist is a dedicated
technical support role, responsible for ensuring the
confidentiality, integrity, and availability of critical business
systems and information that specific customers rely on.
Responsibilities: Provide excellent dedicated technical support for
specific client customers: Ownership of problem identified by
Client's Technical Support Center from notification to resolution.
Trouble ticket tracking and escalation. Document problems and
report to Customer management and Client NOC. Software
installation, troubleshooting and configuration support. Hardware
installation, troubleshooting and configuration support.
Workstation imaging and re-imaging (Microsoft Windows). Coordinate
and implement device and network changes as requested by Customer.
Troubleshoot other peripherals, cards, and cabling. Other related
duties and responsibilities as required or assigned. Troubleshoot
and maintain End User workstations including physical swapping of
devices, cards, and cables. Other related duties and
responsibilities as required or assigned. Assist end-users with
platform and technology specific guidance as needed. Perform
operational/administrative tasks necessary to maintain and manage
systems to high standards of performance and availability. Provide
timely status updates for any outstanding issues and ensure that
remediation is tracked to completion / customer satisfaction.
Escalate service interruptions and intractable issues in accordance
with established agreements, obligations, and standard operating
procedures. Develop robust subject matter expertise in
customer-specific tools, technologies, and processes that are
critical to business success. Document critical IT dependencies and
collaborate with internal and external peer groups to identify and
remediate gaps, address problems, and facilitate business
continuity. Collaborate with IT Operations to transform "niche
business processes / arcane institutional knowledge” into more
generic and commoditized runbooks and standard operating procedures
that the Support Center can transact on. Requirements: Committed to
Integrity and Professionalism. Daily travel to office. Bachelor's
degree in information technology, a related technical discipline,
or a related field; or equivalent experience. Exceptional
leadership, time management, facilitation, communications and
organizational skills. Ability to identify opportunities for
critical process improvement. Preferred Skills: Intelligent,
Capable, and Creative Thirst for Knowledge and Continual
Improvement Able to demonstrate Leadership/Ownership regardless of
position or tenure Experience with any of the following is strongly
desired: switching and routing, systems and storage management,
databases, firewalls, and optical networking. Pay rate range: $60K
- $70K annually. If you have the described qualifications and are
interested in this exciting opportunity, please apply! Ranked a Top
Staffing Firm in the U.S. by Staffing Industry Analysts for six
consecutive years, Genesis10 puts thousands of consultants and
employees to work across the United States every year in contract,
contract-for-hire, and permanent placement roles. With more than
300 active clients, Genesis10 provides access to many of the
Fortune 100 firms and a variety of mid-market organizations across
the full spectrum of industry verticals. For contract roles,
Genesis10 offers the benefits listed below. If this is a
perm-placement opportunity, our recruiter can talk you through the
unique benefits offered for that particular client. Benefits of
Working with Genesis10: Access to hundreds of clients, most who
have been working with Genesis10 for 5-20 years. The opportunity to
have a career-home in Genesis10; many of our consultants have been
working exclusively with Genesis10 for years. Access to an
experienced, caring recruiting team (more than 7 years of
experience, on average.) Behavioral Health Platform Medical,
Dental, Vision Health Savings Account Voluntary Hospital Indemnity
(Critical Illness & Accident) Voluntary Term Life Insurance 401K
Sick Pay (for applicable states/municipalities) Commuter Benefits
(Dallas, NYC, SF) For multiple years running, Genesis10 has been
recognized as a Top Staffing Firm in the U.S., as a Best Company
for Work-Life Balance, as a Best Company for Career Growth, for
Diversity, and for Leadership, amongst others. To learn more and to
view all our available career opportunities, please visit us at our
website. Genesis10 is an Equal Opportunity Employer. Candidates
will receive consideration without regard to their race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. About this
facility:
Keywords: Genesis10, Newark , Technical Support Specialist, IT / Software / Systems , Pennington, New Jersey
