Field Service Technician
Company: Orion Talent
Posted on: November 19, 2023
Orion Talent, the nation's largest military recruiting firm, is
currently recruiting transitioning or former military professionals
for Field Service Technician positions with a world leader in power
protection technology and builds electrical systems for
mission-critical applications worldwide.
Location: Piscataway, NJ (Located between Piscataway, NJ and
Middletown, NY - Piscataway is as far South that a technician can
Compensation: up to $36/hr
Travel: Daily travel with around 30% overnight. Although less
frequent- some longer trips of up to a week are possible.
Benefits: Benefits including but not limited to medical, dental,
vision, and many more!
Vaccine Requirement: Covid-19 Vaccination not Required.
As a Field Service Technician, you will be primarily responsible
for more difficult and/or complicated maintenance activities on
Uninterrupted Power Systems along with their associated equipment.
Other responsibilities will include and are not limited to
assembly, disassembly, testing, and commissioning of systems. You
will also be required to provide and facilitate general assistance
where needed. The position will be focused on customer satisfaction
by ensuring contractual obligations are met and equipment down time
Basic supervisory / mentorship responsibilities required at this
level as being assigned as the lead technician for a maintenance
activity or trouble calls. The Intermediate Technician will be
under the direct supervision of the Regional Service Manager (RSM).
In the event that the Intermediate Technician is assigned a
project, you will be under the supervision of the Lead Technician
assigned to the project or the Project Manager (PM). Additional
responsibilities will include:
--- Provide customer service by analyzing and evaluating equipment
performance within an assigned area of responsibility.
--- Provide assistance and technical support to less experienced
--- Develop sound maintenance techniques through system
--- Perform direct maintenance as required where more complex
equipment problems exist.
--- Understand and help to maintain service contracts.
--- Maintain assigned "Ready Kits" through inventory control and
--- Maintain and account for tools and test equipment necessary to
perform required duties.
--- Provide machine start-up and installation coverage on an as
--- Uphold and continually improve upon the highest level of
customer satisfaction possible.
--- Understand and utilize procedures methodically and safely.
--- Diagnose, document, and report problems / technical findings
with recommended repair actions.
--- Timely reporting of events, causes and actions related to
customer load losses. Provide necessary assistance to Technical
Support in an effort to resolve the problem.
--- Provide rigging and delivery assistance.
--- Contractor facilitation and installation assistance where
--- Attend customer meetings.
--- Facilitate work by electrical contractors for equipment
--- Emergency and/or routine repairs on power generating
--- Emergency parts delivery to customer site.
--- Perform preventative maintenance on all company equipment
including: UPS Systems, Frequency Converters, Diesel Controls,
Switchgear, and Battery Systems, as trained.
--- Maintain a good understanding of, while adhering to, company
policies, guidelines, philosophies and procedures.
--- Provide emergency customer response by participating in weekly
technician on-call schedule.
--- Complete and submit error free time sheets, expense reports and
job reports within the required time frame while assisting junior
techs with it.
--- Attend all formal and informal training courses as directed by
--- Other tasks, in-house and on-site, as assigned by their RSM,
Lead Technician or PM.
--- Report customer opportunities (i.e. upgrades, new equipment,
etc.) to the appropriate sales personnel.
--- Adhere to guidelines outlined in the Field Service Technician
Manual, with emphasis on safe work practices.
--- Participate in the Resident Technician Program.
--- A Trade School Associate's Degree or Armed Forces equivalent
are desirable pre-requisites.
--- Minimum of four years' experience in the power industry in
either the military or commercial markets or equivalent
--- Must understand AC/DC theory and solid-state electronics at the
--- Strong understanding of electronic/power principles.
--- A basic knowledge of mechanical fundamentals as they apply to
supporting the company's UPS equipment.
--- Must have completed Level 1 & Level 2 training for all company
UPS equipment in assigned territory.
--- Willingness and ability to travel 75% or more to support field
service application, within and outside assigned region.
--- Must be able to lift up to 70 lbs. alone. Must be able to climb
ladders and work safely.
--- Must possess a valid driver's license.
--- Progressive proficiency in job reporting and communication
--- Thorough working knowledge of DMMs, Digital Scope Meters, Amp
meters/probes, oscilloscopes, load banks, BMIs, AstroMeds, and RPM
Keywords: Orion Talent, Newark , Field Service Technician, IT / Software / Systems , Piscataway, New Jersey
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