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Field Service Engineer I

Company: Techstaff
Location: Newark
Posted on: May 27, 2023

Job Description:


Our client, a North Scottsdale Medical Device manufacturer, is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join their team as a full-time Field Service Engineer I located in Newark NJ. This is a salaried/non-exempt role with overtime...40 hours guaranteed weekly; overtime is available.

Why Work for Our Client?

There's something special about their Company. There's a sense of pride that comes from building a product that helps improve peoples' lives and making the most of themselves as a company and as individuals. They know the success of the Company depends on every employee in the organization; it is the people who make the difference.

They are on a new journey of growth, building on assets: brand, financial strength, global reach, and the strong commitment of the management and employees.


The Field Service Engineer is a field-based, customer-facing role that primarily installs, services, maintains and modifies medical imaging equipment at customer sites. The FSE's represent the "Face of the Company" to the customer.

The Field Service Engineer reports to the Regional Service Manage - East. Best candidates will live in the greater New Jersey area.


  • Identify, analyze, and repair product failures; orders and replace parts as needed
  • Provide consistent on-going support to customers through technical phone support, product installation, and service support to Customers in the field
  • Provide product feedback on any issues/trends observed in the field and assist in developing solutions
  • Responsible for reporting any observed deviations from established product quality standards and specifications to the Team Lead
  • Responsible for reporting any delays in servicing the customer to the Team Lead for escalation
  • Responsible for actively maintaining all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, etc.
  • Responsible for informing Team Lead of customer complaints and for knowing the Company's Quality Policy, departmental objectives, and how the work performed impacts quality
  • Attends product specific training when required
  • Responsible for oversite of proper crating and uncrating of C-Arm's
  • DEMO and clinical support for equipment at trade shows
  • Must follow company policy on corporate credit cards Job Requirements


    • Minimum 5 years' experience as a Field Service Engineer with medical digital imaging systems and general fluoroscopy equipment
    • Advanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopy
    • General computer knowledge to include DOS, Microsoft Windows, Unix or Linux OTHER SPECIAL REQUIREMENTS:
      • Must report company expenses incurred within the set company timeline
      • Must maintain a clean driving record, valid driver's license and meet company insurability guidelines
      • Ability to work professionally with many different personalities
      • Must be willing to travel on a moment's notice, domestic and international
      • Must be highly dependable and have a strong desire for problem solving
      • Must be able to successfully multi-task to meet deadlines
      • Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
      • Must have effective communication skills
      • Must observe and follow all safety standards
      • Must follow all SOP's and Work Instructions per policy WORKING CONDITIONS:
        • Majority of the work is performed off site at a customer's facility
        • Must be willing to work overtime as necessary
          The client supports a drug free work environment


          Notice: COVID-19 vaccination requirement

          Employment with our client in the Americas Region is conditional on the successful candidate providing acceptable documented proof of full vaccination against the COVID-19 virus or approval of a recognized exemption prior to employment start date. This employment requirement is subject to local, state and federal laws and public health orders governing the subject.

Keywords: Techstaff, Newark , Field Service Engineer I, IT / Software / Systems , Newark, New Jersey

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