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Technical Client Services Manager

Company: JPMorgan Chase & Co.
Location: Newark
Posted on: September 23, 2022

Job Description:

Technical Client Services Manager "Job Details" Newark, DE, United States and 3 more Job Identification 210337035 Job Category Applications Support Locations 500 Stanton Christiana Rd, Newark, DE, 19713, US 600 Travis St, Houston, TX, 77002, US 8181 Communications Pkwy Bldg F, Plano, TX, 75024, US 4915 Independence Pkwy, Tampa, FL, 33634, US Posting Date 08/29/2022, 04:57 PM Job Schedule Full time Job Shift Day Job Description Technology Client Service Manager (TCSM) supports and manages the relationship with the firms largest and most strategic enterprise clients. Serves as the primary technology point of contact for his/her aligned clients - driving resolution of escalated issues with support teams, ensuring appropriate monitoring and alerting is set-up, advocating & influencing enhancements & investments for future product & platform features. Supports complex client impacting programs and projects. For assigned portfolio of clients, understands the client's technology set-up & strategic objectives for the payments business - becoming a subject matter expert for assigned clients. Identifies and recommends improvements regarding the client's current interactions and integrations with the firm - serving as an advocate for the client with other internal groups within the organization. Works in close partnership with the Relationship Manager to report on formal Service Level Agreements (SLAs) and Service Improvement items where applicable. Collaborates with the Production Management organization, ensuring merchants receive support levels in line with their expectations and contractual commitments for incident management are met. At least quarterly, prepares & presents a formal Technology Review of the relationship to the clients. Ensures Root Cause Analysis (RCA) information for incidents is provided to the clients in a timely and transparent fashion. Travels to client sites as appropriate (up to 10 -15% travel). Skills and Qualifications: Bachelor's Degree required or minimum 5 years of experience in information technology and/or operations. Self-starter with excellent analytical and problem-solving skills. Ability to work independently and develop creative way to achieve goals. Ability to manage multiple initiatives simultaneously. Experience of managing corporate / large scale client service relationships. At least 5 years of payments processing and merchant acquiring experience is preferred. Experience in managing complex projects in a matrixed organization. Proficient creating senior management presentations using MS PowerPoint. Exceptional verbal and written communication skills with the ability to articulate complex system processes in a concise simple and relevant manner to external partners. Strong self-starter who can proactively engage a virtual, cross organizational team without formal direction. Senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills . Flexible, process-oriented and organized. About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. Equal Opportunity Employer/Disability/Veterans About the Team Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world. The Salesforce Project Manager will support the Payments Client Relationship Management (CRM) team, providing thought leadership, supporting roadmap development and solution assessments across various programs in the CRM ecosystem. The position will require significant collaboration and the ability to be a strategic leader. The Corporate & Investment Bank is a global leader across wholesale payments, investment banking, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk, and extend liquidity in markets around the world. Page Technical Client Services Manager - JPMC Candidate Experience page Careers loaded IMPORTANT NOTICE: PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE

Keywords: JPMorgan Chase & Co., Newark , Technical Client Services Manager, IT / Software / Systems , Newark, New Jersey

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