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Director of Technology

Company: CIE Tours
Location: Morristown
Posted on: January 15, 2022

Job Description:

SUMMARY:
The Director of Technology is responsible for the management and execution of IT service and infrastructure for CIE Tours, the US leader in vacations to Ireland and the UK. Reporting to the CEO, the Director is responsible for service delivery, projects, security and compliance around business systems required to support and grow company sales and operations. The Director will also liaise with the Group IT team in Dublin with regards to IT infrastructure and shared services. The Director must have a solid IT background with strong team leadership ability, relationship management skills and general business acumen, able to thrive in a small to mid-size company with substantial growth potential. The Director will seek and implement IT solutions to improve business processes, service delivery and commercial outcomes, while managing and developing a team of employees for growth and improved technology delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supervise a team of employees while working closely with management, external vendors and advisors, establishing an effective working organization across projects and service
Align effectively and consistently with parent company Group IT in Dublin; communicate with Group IT on an ongoing basis on technology planning and operations, addressing infrastructure needs in the organization and shared services where appropriate
Direct the effective delivery of networks, development, security and compliance with Group IT
Provide periodic reports, updates and presentations on technology service and projects for inclusion in corporate reporting and board meetings
With business requirements driving recommendations, plan the sourcing, project management and implementation of new systems; establish processes for managing the integration of systems and technology across the business
Research and recommend purchases of technology equipment & software, managing the purchases and approvals in line with company standards and procedures
Lead efforts to use technology to streamline internal operations
Oversee technical projects in alignment with organizational goals; establish technology request, approval and prioritization processes with the business leaders
Work closely as a business partner with marketing, sales, operations, finance & product to develop business requirements & oversee project management with staff, Group IT and IT suppliers
Support tech platforms behind the brand website and the commercial technologies necessary to drive sales and customer acquisition for the commercial team
Monitor trends, changes & advancements in technology to recommend ways the company can stay competitive and grow revenues over time
Analyze costs, value, risks of IT initiatives to counsel management on recommended investments

REQUIRED SKILLS:
Proficient in Microsoft O365, leveraging Teams as the corporate collaboration tool
Analyze workflows and assign goals and tasks accordingly
Develop and maintain performance standards
Experience in managing security across a diverse vendor ecosystem; knowledgeable in security and compliance standards; NIST, GDPR, PCI, CCPA
Setup and administration of Microsoft Azure Cloud environment for data warehouse, network services, and general application hosting
Understanding of ITIL process management
Understanding of modern telecommunication infrastructure (SD-WAN, SASE, Cloud)
Microsoft SQL Server experience a plus
Salesforce Sales Cloud experience a plus

REQUIRED EXPERIENCE AND EDUCATION:
BSc/BA in computer science or relevant field. MBA or MSc an advantage. ITIL certifications & project management qualifications
Proven experience as a department director or similar IT leadership role (5+ Years)
Practical project management experience, implementing and monitoring new projects
Excellent organizational and team leadership skills
Strong relationship skills with ability to build and maintain productive relationships with business, C-level and department management, Group IT, suppliers and more
Excellent knowledge of IT systems and infrastructure, including background in designing/developing IT systems & planning implementation
Solid understanding of data analysis, budgeting and business operations
Travel 10-20% of time, domestic and international to Dublin office, industry events

Keywords: CIE Tours, Newark , Director of Technology, IT / Software / Systems , Morristown, New Jersey

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