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ServiceNow Portal Developer

Company: Amgen
Location: Newark
Posted on: January 12, 2022

Job Description:

Career CategoryInformation SystemsJob DescriptionHOW MIGHT YOU DEFY IMAGINATION?You've earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you've worked hard to acquire and the passion you already have. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.[ServiceNow Portal Developer ]LiveWhat you will doLet's do this. Let's change the world. In this vital role you will be responsible for developing innovative self-service support solutions for our global workforce and further enhancing our self-service automation built on the ServiceNow platform as a member of our Enterprise Service Management (ESM) - End User Support Services Team.As part of a scaled Agile product delivery team, the Developer works closely with Product Feature Owners, project stakeholders, operational support teams, peer developers and testers to develop solutions to enhance self-service capabilities and business problem(s) by identifying requirements, conducting feasibility analysis, proof of concepts and design sessions.The Developer serves as a subject matter expert within the Self-Service product team on the design, integration and operability of the Employee Self-Service Portal and Mobile application to support innovation initiatives with business partners and shared services technology teams. Day-to-day Developer responsibilities may shift to other Service Management processes and ServiceNow development activities as needed by the department and/or for continued career growth.The ESM - End User Support Services team focuses on delivering innovative self-service capabilities, knowledge management, and exceptional support experiences for our Digital Technology services. Responsibilities range from development and break-fix (KTLO) "keep the lights on" support for ServiceNow platform applications all the way to supporting strategic roadmaps for self-service automations built on ServiceNow on the platform.WinWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients.Key Activities for the Developer include:Deliver outstanding self-service experiences for our global workforceCreate ServiceNow mobile and web applications based on site maps, wireframes and visual designs using standards compliant JavaScript, AngularJS, HTML5 and CSS3Participate in design review, client requirements sessions and development teams to enhance and modify Service Portal, Mobile and Workspace interfacesCollaborate with product owners, stakeholders, testers and other developers to understand, estimate, prioritize and implement solutionsDesign, code, debug, document, deploy and maintain solutions in a highly efficient and effective mannerParticipate in problem analysis, code review, and system designRemain current on new technology and apply innovation to improve functionalityCollaborate closely with stakeholders and team members to configure, improve and maintain current applicationsWork directly with users to resolve support issues within product team responsibilitiesMonitor health, performance and usage of ServiceNow applicationsDevelop system integrations and process automationCreate and manage web portal and mobile applications for self-serviceCreate and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs and ACLs including advanced scripting logic.Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.Coordinate custom application, plug-in, and platform application module upgradesCreate and maintain data integrations between ServiceNow and other systemsCreate ServiceNow reports and analytics dashboards10% domestic travel can be expectedBasic Qualifications:Master's degree and 2 years of Information Systems experienceORBachelor's degree and 4 years of Information Systems experienceORAssociates degree and 10 years of Information Systems experienceOrHigh school diploma / GED and 12 years of Information Systems experiencePreferred Qualifications:Strong experience with ServiceNow web development including JavaScript, AngularJS, AJAX, HTML, CSS, and BootstrapExperience with workflow automation and integration development using REST, SOAP, MID severs, etc.Strong understanding of user-centered design and building scalable, high-performing web and mobile interfacesPrefer development and configuration experience with ServiceNow Service Portal, Mobile Studio, Widgets, Branding, Workspaces and Performance AnalyticsPrefer experience as ServiceNow developer working in: ITSM, ITBM, ITOM, GRC, HRSD, or Security OperationsStrong understanding of service management frameworks (e.g. ITIL)Experience creating and managing Custom Scoped ApplicationsUnderstanding of object-oriented and relational database designExperience working in an Agile (SAFe, Scrum, Kanban) or hybrid (Agile/Waterfall) environmentExperience aligning requirement definitions and data to desired business outcomesExperience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.)Experience working cross-functionally in a hybrid on-site/remote environment and interfacing directly with stakeholders and management to resolve issuesPrevious experience working in a highly collaborative and culturally diverse environmentThriveSome of the vast rewards of working hereAs we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journeyA diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and actGenerous Total Rewards Plan-comprising health, finance and wealth, work/life balance, and career benefits-with compensation and benefits rated above 4 stars (out of 5) on GlassdoorApply nowfor a career that defies imaginationObjects in your future are closer than they appear. 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Keywords: Amgen, Newark , ServiceNow Portal Developer, IT / Software / Systems , Newark, New Jersey

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