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Field Service Calibration & Validation Technician (North Carolina)

Company: Rudolph Research Analytical
Location: Hackettstown
Posted on: November 22, 2021

Job Description:

Job description
Rudolph Research Analytical is a global manufacturer and supplier of precision, automatic, laboratory instruments for over 50 years.Rudolph Research Analytical is founded on principals of: Integrity, Quality, and Innovation combined with a Global Reach.Rudolph Research Analytical manufactures automatic, digital, bench-top Density Meters, Refractometers, Polarimeters, Saccharimeters, and Automation solutions for a wide variety of industries. With over 8,000 instruments installed in demanding applications worldwide and thousands still in use that were manufactured in the 70s, 80s, and 90s. Rudolph has established itself as a premier vendor well known for its quality, reliability, and compliance to ISO 17025, 9001 with accreditation through NVLAP. ANAB and nqa. Rudolph has consistently set the pace for innovative design and features that bring new and important functionality to its customers. Rudolph's dedication to responsive service comes from a deep commitment to treating our customers with integrity, quality and innovation.

  • Job Title: Field Service Validation & Calibration Technician
  • Department: Service Department
  • Position: Regular Full-Time
  • Status: Exempt SUMMARY: A Field Service Validation & Calibration Technician position at Rudolph Research Analytical is an extremely important one. Not only is the person expected to be professional in dress, grooming and speech but also expected to demonstrate Rudolph's dedication to integrity, quality and innovation with providing unmatched service support, solving problems and communicating with Rudolph's Fortune 1000 level customers. Accurate and legible documentation is critical to this role. Field Service Validation & Calibration Technician's must be able to follow internal and customers SOP's when recording and reporting work performed which will be submitted to the customer upon completion of the service. The primary responsibility of this position is to perform preventative maintenance on working laboratory instrumentation and performing on-site IQOQPQ validations. The Field Technician should be mechanically inclined as occasional field repairs or adjustments will be needed. This position will also be responsible for setting up demo's and selling parts and accessories. The vast majority of this work is located inside of a six/eight hour driving distance, but air travel will be required. The Field Service Technician will plan and execute their own travel itinerary including; transit to airport, air travel, car rental, hotel, etc. Company vehicles will be available for local travel. In order to best perform their job duties, all Field Service Technicians are provided with a company credit card, expense reimbursement allowance, company cell phone and laptop. Field Service Technicians are expected to conduct themselves in a mature and responsible manner, plan and manage their own work schedule, minimizing travel expenses and costs while maximizing service productivity. Rudolph Field Service Technicians must display a positive attitude & strong work ethic. They must work to be:
    • responsible,
    • hard-working,
    • trust-worthy
    • dependable
    • able to maintain a neat and orderly work area
    • able to organize business receipts and submit expense reports on time
    • proactive with scheduling customer trips, answering customer phone calls
    • willing to take on a leadership role which means being able to work independently and take initiative when needed Accurate, legible, documentation is a critical aspect of this role. Must be able to record and report work performed, which will be submitted to the customer, upon completion. Failure to successfully complete service in accordance with internal SOP's, may result in a penalty to incentive plan. REPORTING:Technical and Support functions: Manager of Service and Global SupportDaily and Administrative tasks: Supervisor, Service Administration WORK PERFORMED: Technical Service Responsibilities:
      • Perform preventative maintenance on working laboratory instrumentation at client's site
      • Complete accurate and legible IQOQPQ documentation in accordance with internal and customers SOP's
      • Technical training for customers while on site
      • Complete training for preventative maintenance processes on all Rudolph instrumentation
      • Provide customer support through email or over the phone
      • Read and interpret detailed drawings and perform system interconnections from a schematic or wiring diagram
      • Basic trouble shooting of circuit boards, using VOM Meters
      • Writing and creation of technical emails and documents Administrative Service Responsibilities:
        • Daily reporting of service call status's
        • Monthly submission of expense reports and supporting receipts/information
        • Weekly / monthly submission of onsite documentation from client visits
        • Maintenance of shared calendar
        • Weekly/monthly reporting of time
        • Inventory management of personal service kits, stock and proper completion of inventory transfers
        • Must ensure that tools and standards are within calibration Sales Responsibilities:
          • Attend in-house training for "Sales Techniques for Service Technicians"
          • While onsite with customer, identify needs for parts and accessories and initiate the quotation with Customer Service
          • While onsite with customer, discuss and provide marketing technical bulletins to upsell customers to newer RRA instrumentation
          • Offer demonstrations of instrumentation for follow-up with sales team
          • Commissions applied when sale of new instrument to service customer is complete General Duties:
            • Other duties as assigned REQUIREMENTS:General:
              • Must have valid driver's license
              • Must possess passport, as international traveling may be required
              • Must attend ongoing trainings as required by Rudolph Experience:
                • Experience in a Quality Control setting preferred but not required
                • Background in calibration, validation or QC of analytical instrumentation, test equipment or similar
                • Proven field service history is preferred, with a strong desire to travel throughout the Continental U.S
                • Able to understand schematics and wiring diagrams or has an electronics degree or background
                • Working with laboratory instrumentation
                • Preference of 1 to 2 years of experience in a similar setting, but not required for the right candidate Education:
                  • Associates degree or equivalent
                  • Electronics courses with work in Analog and Digital Circuits is a plus Skills:
                    • Basic to intermediate computers skills
                    • Mechanically inclined and good with your hands
                    • Knowledge of MS Office preferred
                    • Good communication and interpersonal skills
                    • Attention to detail, self-starter, organized
                    • Experienced and comfortable traveler WORKING CONDITIONS:
                      • Regular interaction with customers, other employees, engineers, and departments
                      • Required to work business hours and non-business hours during heavy demand periods
                      • Significant domestic travel PHYSICAL DEMANDS:
                        • When traveling prolonged driving/sitting may be required
                        • Must be able to lift 40 to 50 pounds HOURS:Vary according to company and customer needs Competitive Pay & Benefits.

Keywords: Rudolph Research Analytical, Newark , Field Service Calibration & Validation Technician (North Carolina), IT / Software / Systems , Hackettstown, New Jersey

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