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Summer 2021 - Customer Technology Intern

Company: PSEG
Location: Newark
Posted on: January 7, 2021

Job Description:

Requisition ID: 65444

Job Function/Category: University Recruiting

Employment Type: Non-Exempt Part Time

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy. PSEG is seeking a Customer Technology Intern. The Customer Technology team implements system enhancements to customer-facing technologies such as web self-service, mobile web, mobile app, and CRM. Work will vary based on the status of projects that are in motion during that time. Possible assignments include assisting team members with testing system enhancements or changes, researching and benchmarking other companies' use of similar technologies, and conducting web usability studies. Interns may be asked to run reports and communicate the results.

Candidates need to be able to meet deadlines, juggle competing priorities, operate independently while knowing when to ask for help or guidance, and view all work from a customer's perspective. Candidates should have an interest in, and comfort with, UI/UX Design, Cloud Base Technology and Customer Service. Being technically savvy is an advantage. Strong communication skills are critical, particularly written communication, and candidates with direct customer service experience are desired. Candidates should have proficiency in Microsoft Office products such as Excel, Word, and PowerPoint. Previous experience with using Salesforce is a plus.

Required Education/Skills: The successful candidate (s) must be actively pursuing a Bachelor's Degree from an accredited institution in Marketing, Communications, CIS or related major. PSEG recognizes institutions of higher education which are accredited by the Council for Higher Education Accreditation or equivalent.

Preferred: 3.0 GPA

All PSEG internship roles are paid at an hourly rate, however there are no benefits associated with these positions We are targeting: Currently enrolled students staying in the NJ/NY/PA metro area for the duration of the internship and able to commute to the assigned work location. Housing, transportation, immigration support will not be provided in association with these positions.As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( http://www.pseg.com ) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Nearest Major Market: Newark
Nearest Secondary Market: New York City
Job Segment: Intern, Compliance, Summer Internship, CRM, User Experience, Entry Level, Legal, Technology

Keywords: PSEG, Newark , Summer 2021 - Customer Technology Intern, IT / Software / Systems , Newark, New Jersey

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