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Customer Support Associate

Company: Global Technical Talent
Location: Newark
Posted on: March 27, 2020

Job Description:

Summary Our client is seeking a Client Support Associate, The team delivers B2B solutions for corporate clients seeking to leverage content to educate, inspire and engage their employees. As they grow their B2B offering, they are looking for team members with an entrepreneurial spirit and a desire to be a part of this exciting and growing category. They are looking for a Client Support Specialist to support their Client Success and Operations team and provide best in class account support for their fast-growing client base. To excel in this position, you will be comfortable in a fast-paced, high-energy environment. You're used to dealing with tight deadlines and can manage the requirements of various internal and external stakeholders. You approach problem-solving and risk management proactively and have outstanding organizational and project management skills. Most importantly, you are customer obsessed, willing to go the extra mile to ensure that our clients and their employees have a wonderful experience. Key Responsibilities Execute post-sale client launches and integrations Act as internal administrator for large accounts, managing user lists Manage tickets for client issues, partnering with Customer Care and Operations teams for resolution Leverage their content management system and other internal tools to build catalog pages and update their website PrepareMaintain various spreadsheets for reporting purposes Regular reviews of existing process for ongoing optimization Track customer feedback and stay abreast of the industry news and technologies Maintain internal knowledge center and keep our processes up to date Assist with managing email segmentation lists for marketing purposes General support for special projects as needed Qualifications 3+ years of account management, client success, sales operations, or customer service Comfortable with and find opportunity in ambiguity Outstanding work ethic and organizational skills Extremely detail oriented Demonstrated initiative and creativity Strong Excel skills are a must (Pivot Tables, V-Look Up, etc.) Basic HTML skills Basic Salesforce experience Willingness and curiosity to self-teach yourself new internal tools and to flex into additional roles as needed with our growing team

Keywords: Global Technical Talent, Newark , Customer Support Associate, IT / Software / Systems , Newark, New Jersey

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