NewarkRecruiter
the smart solution for Newark jobs

Customer Service Representative / HME Support Rep.

Company: Mommy Jobs Online
Location: Newark
Posted on: April 17, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking HME Support Representatives to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLLILIYA when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Newark , Customer Service Representative / HME Support Rep., Hospitality & Tourism , Newark, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Regional Delivery & Service Driver --- CDL Class B Truck Driver - Home D
Description: CDL Class A Truck Driver, Regional, Home Daily What can you expect from Domino's ul li Great pay li Great benefits from Day One - Health, Dental and Vision coverage li Bonus Potential li (more...)
Company: Domino's
Location: East Brunswick
Posted on: 04/20/2019

Retail Sales Associate (All positions)
Description: Description You believe sports make people better. So do we. Immerse yourself in an environment where passionate and skilled teammates thrive. Associates joining our team have an opportunity to serve (more...)
Company: DICK'S Sporting Goods
Location: East Brunswick
Posted on: 04/20/2019

customer service work at home
Description: Nation 039 s premiere Health Programs Company is looking for leaders, Customer service skills preferred, We are A rating with
Company: ameriplan usa
Location: White Plains
Posted on: 04/20/2019


Independent Contractor Customer Service Agents
Description: We provide call center services for numerous other companies and organizations. Our Independent Contractor Agents have taken customer service, sales, and technical support for some of the biggest brands (more...)
Company: Mommy Jobs Online
Location: Camden
Posted on: 04/20/2019

Banquet Server - Philadelphia Marriott Downtown (19000NN4)
Description: Heres To Your Journey with Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, (more...)
Company: Marriott International, Inc.
Location: Cherry Hill
Posted on: 04/20/2019

Amazon Logistics Delivery Driver (No Special License Needed) (Camden,NJ)
Description: Amazon Logistics AMZL delivers packages and smiles to Amazon customers every day. We're looking
Company: Amazon
Location: Camden
Posted on: 04/20/2019

At Home Customer Service Starting Immediately !!
Description: Are You Ready for a Change We are seeking very motivated, responsible and fun individuals
Company: MAH Benefits
Location: Camden
Posted on: 04/20/2019

INBOUND CUSTOMER SERVICE
Description: INBOUND CUSTOMER SERVICE An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast paced, dynamic environment (more...)
Company: Mommy Jobs Online
Location: West Babylon
Posted on: 04/20/2019

92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Vineland
Posted on: 04/20/2019

Housekeeper - Residence Inn Philadelphia Center City - (19000Q6D)
Description: Here's To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of (more...)
Company: Marriott International, Inc.
Location: Cherry Hill
Posted on: 04/20/2019

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Newark RSS job feeds