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Retail Food Production Manager

Company: Flying Food Group, Inc.
Location: Newark
Posted on: May 17, 2018

Job Description:

Enhance the growth and development of Flying Food Group---s Retail business by providing the best possible customer service:
--
Job Responsibilities:
q-- Serve as the point person for customers, the EWR operations team and retail team regarding all retail service-related issues
q-- Record daily issues on Customer Issue Log and distribute to EWR operations team via email and daily briefings (e.g. delivery, product quality, retail customer complaints, customer questions etc.).
q-- Follow up with appropriate personnel regarding resolutions to customer issues.
q-- Coordinate timely responses to customers and retail Team.
--
Support EWR team:
q-- Work closely with production team to help ensure that key events and/or projects are executed properly
q-- Send out customer samples
q-- Handle special orders
q-- New product roll-out support on ingredients, process, label, implementation and store roll-out
q-- Service Accounts on special needs/issues (i.e. shorts, promos, etc.)
q-- Work with Product Development Manager to ensure that production has necessary product specification information.
q-- Weekly scheduling of hourly employees
q-- Trains new hires on process
--
Label management:
q-- Manage label database to ensure all labels are current and accurate.
q-- Work with local Food Safety and Quality Manager to ensure label compliance & HACCP requirements
--
Required Skills:
q-- Energetic and enthusiastic
q-- College degree
q-- Customer service oriented
q-- Must be able to work in a cold environment
q-- Strong communication skills (oral and written)
q-- Consistent follow-through needed
q-- Ability to meet deadlines
q-- Must be multi-tasking
q-- Computer skills (proficient in MS Word, Excel & Access)
q-- Culinary skills a plus
--
--JB.0.00.LN

Keywords: Flying Food Group, Inc., Newark, Retail Food Production Manager, Hospitality & Tourism, Newark, New Jersey

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