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Customer Service Representative

Company: Elite Staffing Inc.
Location: Newark
Posted on: April 2, 2024

Job Description:

Customer Service Representative Order Fulfillment In this role, you will be responsible for receiving and processing customer orders via phone, email, and chat. You will provide accurate product information, answer questions, and ensure timely and accurate order fulfillment. Responsibilities: Receive and process customer orders via phone, email, and chat Provide accurate product information and answer customer questions Enter orders accurately and efficiently into our database Verify customer information and payment details to ensure accuracy Communicate with customers regarding order status, shipping, and delivery times Resolve any issues or discrepancies with orders in a timely and professional manner Meet and exceed customer service performance metrics Upsell and cross-sell products when appropriate Maintain up-to-date knowledge of company products and services Requirements: High school diploma or equivalent required 1-2 years of customer service experience Excellent communication and problem-solving skills Strong attention to detail and organizational skills Ability to work in a fast-paced environment Proficiency in MS Office and ability to learn new software systems Strong customer service skills and a customer-focused mindset Ability to navigate computer systems and enter data accurately If you have a passion for delivering exceptional customer service and are detail-oriented, we encourage you to apply! Expected hours: 40 per week 9am-5pm Monday-Friday Temporary to Hire 23.00-24.00/hr Newark, NJ Please send resumes to All employees of Elite Staffing must be 18 years or older and authorized to work in the United States. Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3

Keywords: Elite Staffing Inc., Newark , Customer Service Representative, Hospitality & Tourism , Newark, New Jersey

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