Customer Service Representative

Company: Mastercool
Location: Randolph
Posted on: May 14, 2022

Job Description:

Job Description Mastercool Inc, a growing midsize manufacturing company, located in Randolph, NJ is looking for a friendly, communicative, and professional Customer Service Representative. Mastercool is a family owned and operated company that has been supplying professional air conditioning, service tools and equipment to the automotive and HVAC/R industry for over 35 years. As one of the fastest growing companies in this market, Mastercool---s name is synonymous with ---World Class Quality--- and uniquely innovative product design. With our never-ending focus on new technology, Mastercool has been awarded many patents worldwide. In addition to Mastercool---s headquarters located in the United States, our Belgium and Brazil offices also features a full inventory and staff. This has enabled us to set up distribution to over 60 countries demonstrating that we are truly a multi-national company. Customer Service Representative Requirements: High school degree or equivalent Previous experience in customer support, sales, or a related field Excellent at communicating over the phone in handling customer inquires Basic computer skills, knowledge of Infor CloudSuite a plus, experience with tracking and recording call information, filing documents, or updating customer profiles/accounts Able to multitask on multiple projects in a fast-paced environment Excellent time management and prioritization skills Ability to answer the phone, listen actively, relay information, and type basic information simultaneously Customer-focused for positive customer experience and resolution Contribute to team effort by accomplishing related results as needed Motivated team player Customer Service Representative responsibilities include: Ability to think fast and respond quickly in a professional manner, in a fast-paced environment Enter International orders accurately, answer emails in a timely manner Record, organize and file. Inform salesmen/customer if item is out of stock or discontinued. Update customer orders as requested Work with other departments to determine stock needs and arrivals. Work directly with freight forwarders on timing/cost for moving freight Prepare paperwork for export shipments. Excellent Benefits: Personal Time Off Health Insurance options Dental 401k Plan Profit Sharing 80 Hours Vacation Per Year Opportunity for Growth Email resume with salary requirements. Visit www.mastercool.com to learn more. Company Description For over 35 years, Mastercool has been supplying professional quality air conditioning service tools and equipment. As one of the fastest growing companies in this market, our primary goal is to drive New Product Innovation and Technologies to make the everyday work of the Air Conditioning / Refrigerant Technician easier With our never-ending focus on innovation and new technology, Mastercool has been awarded many trademarks and patents worldwide. Our products are currently being distributed in over 76 countries and growing every day

Keywords: Mastercool, Newark , Customer Service Representative, Hospitality & Tourism , Randolph, New Jersey