Company: Crescent Hotels & Resorts
Posted on: January 15, 2020
JOB OVERVIEW: Set up of Banquet Room and serve food and/or
beverages in a friendly, courteous and professional manner
according to Crescent high standards of quality.
ESSENTIAL JOB FUNCTIONS:
1. Set up banquet room as instructed by Supervisor to include
linen, serviceware and glassware.
2. Attend roll call meetings before events to learn function
particulars, including guest and hotel expectations.
3. Greet guests and respond to requests in a friendly and courteous
4. Serve the food and/or beverage in the order and to the
expectation of the Supervisor to ensure consistency throughout the
banquet. Promptly remove dishes as guests complete each course
and/or meal at the end of the meal or function.
5. Abide by all State, Federal and Corporate requirements
pertaining to serving alcoholic beverages.
6. Replenish beverages as necessary, and check with guests for
7. Once banquet is complete, reset banquet room according to
Supervisor's specifications to ensure the readiness of the room for
the following function.
8. Comply with attendance rules and be available to work on a
9. Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting
personality with an even disposition. Maintain a professional
appearance and manner at all times. Can communicate well with
guests. Must be willing to "pitch-in" and help co- workers with
their job duties and be a team player. Must have basic knowledge of
food and beverage preparations, service standards, guest relations
and etiquette. Knowledge of the appropriate table settings and
serviceware. Ability to comprehend and apply written product
labeling instructions to enable the safe application of products
and processes within the hotel. Ability to remember, recite and
promote the variety of menu items.
Ability to transport up to 30 lbs. through a crowded room on a
continuous basis throughout the shift. Ability to operate beverage
equipment, e.g., coffee maker.
Our customers are what we are about. One of the keys to a positive
guest experience is positive interaction with Crescent staff. It is
essential that you remain professional at all times, and that you
treat all guests and associates with courtesy and respect, under
all circumstances. Every Crescent associate is a guest relations
ambassador, every working minute of every day.
In order to maintain a positive guest and associate experience,
your work habits should always meet and strive to exceed hotel
standards for work procedures, dress, grooming, punctuality and
attendance. You should be adaptable to change in your work area and
in hotel procedures with a willingness to learn new skills and/or
improve existing ones, have the ability to solve routine problems
that occur on the job and ask for help whenever you are not sure
how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost
importance to Crescent. Every Crescent associate should adhere to
the hotel security policies and procedures, particularly regarding
key controls, lifting heavy objects, using chemicals, and
effectively reporting safety hazards and safety concerns.
This description excludes non-essential and marginal functions of
the position that are incidental to the performance of the
fundamental job duties. Furthermore, the specific examples in each
section are not intended to be all-inclusive. Rather, they
represent the typical elements and criteria considered necessary to
perform the job successfully. Other job-related duties may be
assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole
discretion of the Company, and in no way creates an employment
contract, implied or otherwise; each associate remains, at all
times, an "at will" associate.
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor s legal duty to furnish information. 41 CFR 60-1.35(c)
Keywords: Crescent Hotels & Resorts, Newark , Banquet Server-250, Hospitality & Tourism , Newark, New Jersey
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