MANAGER OF LEARNING AND QUALITY PRN
Company: Cooper University Health Care
Location: Camden
Posted on: January 20, 2026
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Job Description:
About us At Cooper University Health Care , our commitment to
providing extraordinary health care begins with our team. Our
extraordinary professionals are continuously discovering clinical
innovations and enhanced access to the most up-to-date facilities,
equipment, technologies and research protocols. We have a
commitment to our employees to provide competitive rates and
compensation programs. Cooper offers full and part-time employees a
comprehensive benefits program, including health, dental, vision,
life, disability, and retirement. We also provide attractive
working conditions and opportunities for career growth through
professional development. Discover why Cooper University Health
Care is the employer of choice in South Jersey. Short Description
Cooper University Health Care is the leading provider of
comprehensive health services, medical education and clinical
research in Southern New Jersey. The Patient Access Center, located
in Camden, NJ, is a 65 seat, and growing, Contact Center. Patient
Navigators provide a single and centralized point of patient access
to physician and radiology services across disciplines. This
includes Family Medicine, Pediatrics, Orthopedics, Cardiology,
OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain
Management. Reporting to the Director, Learning & Quality, this
function oversees both the training and quality programs to support
the delivery of an exceptional experience to patients, customers,
and physicians that contact the Access Center. The Manager
incorporates Cooper's mission and values within both programs and
evaluates performance to ensure procedures and expectations are
followed. Combines knowledge of Healthcare with Contact Center
performance management, quality, training and technical skill in
order to define procedures and expectations, evaluate performance
and ensure a high-level experience for both patients and employees.
Experience Required * 3-5 years demonstrated experience in a
Contact Center environment with demonstrated experience in both a
learning and quality capacity * An understanding of the unique
demands of healthcare is strongly recommended. * Must display a
passion (and proven success) for providing a wonderful experience
to employees and customers.Ability to think and plan strategically
yet initiate tactical initiatives on a day-to-day level. * Strong
technical skills are required. Must be conversant in and familiar
with current state-of-the art Contact Center technology and trends.
* Must demonstrate ability to effectively partner with
cross-functional departments to meet organizational objectives and
resolve issues. * Experience with conducting business process
reviews, recommending enhancements, implementing solutions, and
delivering measurable business results in a fast-track environment.
Education Requirements * Associates or Bachelors preferred Special
Requirements Strong, management-level written and verbal
communication skills is required; must be able to write and deliver
presentations as required; must have a strong management presence
for interactions with corporate leaders as well as ability to
communicate effectively with supervisor and front-line team
members. A motivated, decisive, self-starter and problem solver,
with excellent time management and organizational skills - must be
able to look toward the future. Bilingual skills are a plus.
Keywords: Cooper University Health Care, Newark , MANAGER OF LEARNING AND QUALITY PRN, Healthcare , Camden, New Jersey
