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Company: Upward Health
Location: Newark
Posted on: May 16, 2022

Job Description:

Clinical Services Manager - RN Positions available in: Long Island, New Jersey and Boston, Mass!!! Are you an experienced manager of healthcare and community workers who is looking to continue to deliver high quality care to high-need patients? Are you affected by the COVID-19 crisis and looking for an opportunity to continue doing life-changing work but in an environment other than a hospital? If so, Upward Health may be the right next step for you. We are currently looking for a Manager of Clinical Services in Long Island, effective immediately, to lead our multidisciplinary team in providing community care in the home to high-risk, high-need patients. The ideal candidate will have experience working in a high pressure environment, be familiar with triaging patients, care planning and transitions of care, and be driven by our mission of bringing excellent healthcare home to our patients. He or she will be a dynamic manager with an outgoing personality that understand the importance of teamwork. We are looking for a hard worker who is detail oriented who is excited by the opportunity to work for a company that values and rewards hard work, but that also prioritizes rewarding that hard work and having fun. Upward Health provides technology-enabled, integrated and coordinated care delivery services that improve outcomes and reduce costs for patients with severe behavioral health diagnoses and co-morbid, chronic physical conditions. We partner with health plans and providers to proactively address gaps in care, problems accessing services, social determinants, and other obstacles, which impact recovery. Why Is This Role Critical? The Manager of Clinical Services is responsible for the day to day management and leadership of their Care Team and reports to a Director of Clinical Services. The Manager of Clinical Services participates in the hiring and onboarding of new Clinical Services staff and the continued clinical development of all direct reports. This position ensures that the Care Team understands and adheres to established clinical protocols and processes. This position works with internal and external partners, local leadership and centralized operational teams to deliver efficient compliant processes that result in a positive patient and provider experience. The ideal candidate is flexible and willing to work in an early-stage company on an innovative pilot program solution where the scope of services and protocols will evolve. This will be a dynamic environment that requires flexibility, dedication, and commitment to improve care for underserved populations. KEY RESPONSIBILITIES: Establishes appropriate clinical processes to drive new patient onboarding and assessments, care plan development, facilitated delivery of care, and patient reassessment, among other activities. Measures and manages qualitative and quantitative key performance indicators by which the Care Team is measured. Leads day to day management of Care Team, including highlight priorities and other outstanding issues to be addressed. Monitors caseloads and adjusts assignments when appropriate and may serve in Care Specialist roles directly or as a mentor when indicated. Leads clinical rounds. Cultivates a strong internal culture designed around coaching and collaboration. Participates in the hiring process, leads clinical training, and performs competency review to ensure that the Upward Health clinical model is carried out on a day to day basis. Monitors and manages key reporting metrics daily and meets with Market Leadership on a weekly basis regarding trends and action plan. Collaborates with internal business partners to achieve and maintain adherence to all contractual service language agreements. Ensures compliance with all federal and state regulations, accreditation organizations and client requests. Other duties, as assigned. KNOWLEDGE, SKILLS & ABILITIES: Management experience in a clinical operations environment Demonstrated track record of managing a high functioning, multidisciplinary team that produces successful outcomes Ability to effectively analyze data, make decisions and implement recommendations for improvement in a fast-paced environment on a daily, weekly and monthly basis. Strong focus on culture and employee engagement with the ability to attract, manage and develop staff of unmatched quality Interpersonal savvy, demonstrated by the ability to interact with and influence clients at all levels Ability to prioritize, plan, and handle multiple tasks/demands simultaneously The high sense of urgency and can-do attitude required for a role at a rapidly growing company. Excellent written, computer, and oral communication skills - will proactively and thoroughly communicate with other members of the team QUALIFICATIONS AND PREFERRED SKILLS: RN License in State of Practice. 5 years of clinical staff management experience. Experience managing multi-disciplinary care teams, including nurses, therapists, social workers, case managers. Spanish language skills a plus Experience working with Medicare population preferred Certification in case management (Commission for Case Management Certification (CCMC) a plus Willing to travel throughout the market, and, on occasion, elsewhere in the US Experience with quality metrics for value-based care payment models required Experience with patient data tools preferred This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities. All employees are required to be vaccinated and be able to produce proof. Job Type: Full-time Employment Type: Full Time Bonus/Commission: No

Keywords: Upward Health, Newark , RN, Healthcare , Newark, New Jersey

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