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Senior Director, Digital UX Design - StarLab Marriott (190013HQ)

Company: Marriott International, Inc.
Location: Newark
Posted on: June 14, 2019

Job Description:

Heres To Your Journey with Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? The a located at 417 5th Ave, 9th Floor, New York, New York 10016 is currently hiring a Senior Director, Digital UX Design. Responsibilities include: Reporting to the VP, User Centered Design, the Senior Director of Digital Guest Service Design will play a critical role in creating world-class digital guest experiences across Marriotts brands and channels, and set the strategic vision for guest service design across websites, mobile sites, native apps, and other digital guest touch points, with a focus on digital executions at a broad portfolio of over 7,000 hotels worldwide. In the course of your work with Marriott's digital products, including Marriott's native apps, guest room entertainment, Marriott.com - one of the top 10 revenue-generating web sites in the world - you'll come in every day ready to tackle interesting, challenging work that: Ensure the designed experiences are aligned with Marriotts business objectives and KPIs, and flow fluidly from one touch point to the next - providing inspiration and support to the experience design teams Maintain a creative and entrepreneurial environment Lead an experience team and manage the work and careers of others Partner with Global Operations, Marketing, Loyalty, Customer Experience, and IT to articulate and drive the design vision for Marriott's digital guest services Drive digital guest experiences that transform travel, create delight for our guests in a localized manner, and deliver revenue growth in Marriotts digital business CANDIDATE PROFILE Education and Experience Required: 8+ years working on large consumer-centric web and native experiences 6+ years in a global online capacity, designing and delivering products in a Top 50 digital property by traffic, revenue, or growth At least a Bachelors Degree (Masters Degree a plus), in Experience or Interaction Design, Graphic Design, Information Architecture, Branding or Marketing (or similar), or ten or more years of equivalent, professional design experience in a related field with proven track record Expertise in designing elegant flows and interactions across iOS and Android mobile platforms and responsive/adaptive design techniques that tie online and offline together Excellent persuasion, communication, and negotiation skills used to prioritize and communicate a strategic vision to corporate leadership driving the most value for the customer and the company Be proficient in iOS, Android, Adobe Suite, Sketch, Adobe Target/Monetate, prototyping, design systems, and globalizing design Have led the design of digital releases (native, web, or hybrid) and been responsible for the planning and execution of significant aspects of those releases Well-versed in industry best practices for increasing step conversion and satisfaction simultaneously Proven ability to execute in a fast-paced environment with autonomy Experience with online travel booking or other retail sites and loyalty programs Proven ability to simultaneously manage multiple projects and resources internally, and effectively collaborate with retained agencies Think of design as a system, with experience contributing to and maintaining pattern libraries as a way to influence both quality and efficiency for products Ability to articulate the distinguishing characteristics between segments of an audience Experience working on products and communications serving niche audiences, and can articulate what attributes make such audiences unique CORE WORK ACTIVITIES Be creative and agile: Develop interaction hypotheses that affect customer behaviors to drive engagement Partner with Product and Global Operations to create digital guest experiences and reduce friction in the consumer path Develop, refine, and build team through transition to new and innovative design practices Lead efforts to build digital experiences inside and outside of Marriott to drive innovation in the hospitality and travel industry Create customer-driven stories based on results and illustrated with visualizations Drive action through insight and placing data into context; make the insight approachable and easy to understand Work with Product in defining and prioritizing enhancements that support the digital experience and the implementation of those enhancements You have experience with the branding and promotion of a loyalty program, including the acquisition and retention of members Be strategic and collaborative: Zealously explore mobile and touch-based designs unique challenges and potential and connect those to the shopping process Champion the meaning of browser viewports, media queries, responsive images, fluid grids, relative units, progressive enhancement/graceful degradation, mobile first, and content first Guide and direct a design approach aimed at crafting sites to provide an optimal viewing experience for users across a wide range of browser viewports, agnostic to device capability Analyze UX path results, collaborate with Product and CX on findings, and present to leadership and stakeholders Integrate design and testing conducted with other data and design teams across the organization Engage on and, as appropriate, oversee platform and channel decisions through a testing strategy Be analytical and results focused: Manage several lines of digital UX paths and touchpoints to identify, prioritize, and drive conversion and satisfaction Translate business goals & objectives into experience constructs that specifically drive engagement Define the statistical methods and analytical techniques required to drive design decisions through the booking path, with special consideration to risk, brand, and segment opportunity Establish testing stories for Commerce, partner with Product and CX to create measurement strategy, capture required data and results, interpret results, and provide actionable insight to improve design and ultimately drive revenue Be a great leader of others: Listen, prioritize, and respond to feedback from direct reports, colleagues, stakeholders, and supervisors Lead cross-functional teams comprised of Product Management, User Experience, Analytics, Acceptance Testing, and IT Train and evangelize design and research capabilities across Brand, Marketing, Digital, and IT teams Be technical and detail oriented: Be responsible for maintaining documentation that expresses guiding principles for how something should work or operate Maintain and orchestrate standardized approach, such as style guides, component libraries, web standards, accessibility guidelines, brand guides, and SEO best practices Provide a consistent, intuitive user experience across the digital landscape Traffic, identify, and mitigate against visual defects in the experience Manage and conduct Human Resources activities Interviews and hires employees. Ensures employees are treated fairly and equitably. Ensures that regular, ongoing communication is happening in department (e.g., pre-shift briefings, staff meetings). Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. Solicits employee feedback. Utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Identifies talents of direct reports and their teams and assists with their growth and development plans. MANAGEMENT COMPETENCIES Leadership Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action. Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes. Managing Execution Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization. Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Building Relationships Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed. Generating Talent and Organizational Capability Developing Others - Supports the development of others skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively. Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Learning and Applying Professional Expertise Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application. Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges Business Process and Analysis Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information systems needs. Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies. IT Business Management Ability to monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools. This includes the ability to redefine processes, make recommendations, and perfect process governance frameworks. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience. To apply now, go to: https://jobs.marriott.com/marriott/jobs/190013HQ?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., Newark , Senior Director, Digital UX Design - StarLab Marriott (190013HQ), Executive , Newark, New Jersey

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