NewarkRecruiter Since 2001
the smart solution for Newark jobs

Lead Service Delivery Manager

Company: Digitalspace
Location: Newark
Posted on: May 23, 2023

Job Description:

Lead Service Delivery ManagerLocation: NewarkClosing Date: 12 May 2023Role: Customer SupportLead Service Delivery ManagerDigital Space is a leading UK converged managed service provider delivering excellence in Connectivity, UC&C, Cloud & Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you!Location: Newark (with some travel and ability to work from home)Role: Permanent - Full-TimeTo Lead coach and inspire a team of service delivery managers to deliver exceptional service and help identify growth opportunities and improvement areas within accounts.KEY RESPONSIBILITIES:

  • Lead a team of 6-8 Service Delivery Mangers
  • Undertake regular 121's in order to identify training and development needs
  • Support with CSI and customer escalations
  • Build strong understanding of the needs of the team and the customer base
  • Provide support both commercial and written to proposals
  • Drive efficiencies within the team and the business so that we can capitalise on the SDM role -Experience:
    • Experience of managing and motivating a team
    • Familiar working with SNOW and sales force
    • Practical experience of Coaching a team to deliver great results
    • Previous exposure to SDM role and advantageKnowledge and Skills:
      • Qualifications In ITIL such as ITIL foundation would be useful

Keywords: Digitalspace, Newark , Lead Service Delivery Manager, Executive , Newark, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Newark RSS job feeds