Lead Service Delivery Manager

Company: Digitalspace
Location: Newark
Posted on: May 23, 2023

Job Description:

Lead Service Delivery ManagerLocation: NewarkClosing Date: 12 May 2023Role: Customer SupportLead Service Delivery ManagerDigital Space is a leading UK converged managed service provider delivering excellence in Connectivity, UC&C, Cloud & Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you!Location: Newark (with some travel and ability to work from home)Role: Permanent - Full-TimeTo Lead coach and inspire a team of service delivery managers to deliver exceptional service and help identify growth opportunities and improvement areas within accounts.KEY RESPONSIBILITIES:

• Lead a team of 6-8 Service Delivery Mangers
• Undertake regular 121's in order to identify training and development needs
• Support with CSI and customer escalations
• Build strong understanding of the needs of the team and the customer base
• Provide support both commercial and written to proposals
• Drive efficiencies within the team and the business so that we can capitalise on the SDM role -Experience:
  • Experience of managing and motivating a team
  • Familiar working with SNOW and sales force
  • Practical experience of Coaching a team to deliver great results
  • Previous exposure to SDM role and advantageKnowledge and Skills:
    • Qualifications In ITIL such as ITIL foundation would be useful

Keywords: Digitalspace, Newark , Lead Service Delivery Manager, Executive , Newark, New Jersey