Assistant Director of Premium Operations - Prudential Center
Company: Compass Group, North America
Location: Newark
Posted on: March 19, 2023
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Job Description:
Levy Sector
Different perspectives make us better. We're committed to creating
an equal opportunity and fair treatment environment, where learning
and growing together is just part of our every day. An environment
where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality
experience, Levy is recognized as the market leader and most
critically acclaimed hospitality company in its industry. Twice
named one of the 10 most innovative companies in sports by Fast
Company magazine and one of the top three Best Employers for
Diversity in America by Forbes, Levy's diverse portfolio includes
award-winning restaurants; iconic sports and entertainment venues,
zoos and cultural institutions, theaters, and convention centers;
as well as the Super Bowl, Grammy Awards, US Open Tennis
Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS
All-Star Games.
Job Summary
As the Assistant Director of Operations, you will be responsible
for assisting the Director of Operations in achieving annual sales
and profits in overall operation, while exceeding guests'
expectations through strong leadership and management skills and by
living "The Levy Difference."
Detailed Responsibilities
Holds team accountable to steps of service to deliver great guest
service
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests,
subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve
operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Executes all menus, promotions and programs as outlined by the
Director of Operations in accordance with Levy standards
Acts as a liaison with the team, including partner's operational
team, Levy team and other areas as needed, to ensure efficient
operational performance
Ensures that daily walkthroughs are being conducted in both FOH and
BOH for every event
Thoroughly and accurately uses applicable Levy systems (Purchasing
Systems, Point-of-sale, WFM and more)
Ensures that all security, safety and sanitation standards are
achieved
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Ensures required department reports are completed and information
is compiled at month-end closing
Ensures team members adhere to Levy guidelines as stated in the
team member training manual and employee handbook
Forecasts and adequately schedules team members to meet operational
needs and desired targets
Uses all performance management tools to provide guidance and
feedback to team members
Promotes a cooperative work climate, maximizing productivity and
morale
Conducts regularly scheduled meetings to ensure lines of
communication are open between management and team members
Interviews, hires, trains and develops team members according to
Levy guidelines
Mentors department managers to develop their skills and leadership
abilities
Other duties, as assigned
Job Requirements
Previous leadership experience in Hospitality or Retail
Bachelor's Degree in Hospitality Management is preferred
High level of computer literacy
Understanding of financial concepts
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Curious about Life at Levy? Check it out: Levy Culture
(http://www.levyrestaurants.com/our-culture/)
Positions at this location may require a COVID-19 vaccination.
Where permitted by law, applicants who are offered a position for
this account may be asked about their vaccination status, which
must meet minimum business requirements. All religious, medical, or
other legally recognized exemptions regarding vaccination status
will be considered.
Levy is a member of Compass Group USA. Compass Group/Levy is an
equal opportunity employer. At Compass/Levy, we are committed to
treating all Applicants and Associates fairly based on their
abilities, achievements, and experience without regard to race,
national origin, sex, age, disability, veteran status, sexual
orientation, gender identity, or any other classification protected
by law.
Qualified candidates must be able to perform the essential
functions of this position satisfactorily with or without a
reasonable accommodation. Disclaimer: this job post is not
necessarily an exhaustive list of all essential responsibilities,
skills, tasks, or requirements associated with this position. While
this is intended to be an accurate reflection of the position
posted, the Company reserves the right to modify or change the
essential functions of the job based on business necessity.
*Los Angeles applicants: Compass Group will consider for employment
qualified applicants with criminal histories in a manner consistent
with the requirements of the Los Angeles Fair Chance Initiative for
Hiring (Ban the Box ordinance)
At Levy, team = family. And we'll always take care of family, learn
more about Levy benefits offered.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
Req ID: 1168050
Levy Sector
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BENAE GLICKMAN
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Keywords: Compass Group, North America, Newark , Assistant Director of Premium Operations - Prudential Center, Executive , Newark, New Jersey
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