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Manager - Infrastructure Cloud Services (Hybrid)

Company: Stanford Health Care
Location: Newark
Posted on: September 24, 2022

Job Description:

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America)This position is responsible for all management aspects of Stanford Health Care's cloud platforms, including direct management of a team of cloud infrastructure and DevOps engineers. This role will additionally be responsible for the definition and development of technical designs and standards, serve as a source of level three engineering support for complex and recurring issues in the environment, and provide technical vision and thought leadership regarding long-term deployments of cloud platform technologies such as IaaS, PaaS, and SaaS solutions. The position will have budgetary responsibility for steady state operations as well as for management of any retained contracts for support, as well as maintain close relationships with cloud vendor account teams to stay up to date on offerings and changes in a fast-changing technical landscape. The position will develop key performance indicators and maintain metrics for Capacity, Availability, Performance, Compliancy, and team Responsiveness, in addition to the reporting of project progress to internal project management teams for reporting to IT leadership and customers. The position will have oversight responsibility for the health and functions of cloud platform services required to maintain and exceed uptime requirements of the Application Portfolio and Business Owners. This position will oversee the development, maintenance, and enhancement of standards for cloud adoption within Stanford Health Care's operating environments.The position will be responsible for all Disaster Recovery and failover scenario tests and functions, including maintaining test plans and results involving Stanford Health Care's cloud environments.Direct management of a team of Cloud Infrastructure / DevOps EngineersIdentify and deliver innovative technology solutions that deliver business value and improve delivery experience utilizing the latest cloud technologies from Stanford Health Care's primary cloud vendors.Track team performance towards department goals and metrics and prioritize support efforts across the environment.Manage SLAs with customer teams and ensure staff communication and compliance with stated agreements.Lead the definition, development, and publication of policies, standards, and procedures related to cloud technologies.Manage incident resolution within the environment, facilitating collaboration among other infrastructure support teams as required.Serve as a source of level three engineering support for complex and recurring issues in the environment.Management of cloud-based DevOps automation, with CI/CD technologies such as Chef, Jenkins, Git, Maven, and Vagrant.Manage application environments based on container technologies such as Docker Swarm or Kubernetes.Seek opportunities to improve or optimize processes through automation.Managing vendors and external resources as necessary to achieve project deliverables.Communicate project status, deliverables, issues, and risks in a timely manner to stakeholders and project managers.Ensure root cause analysis is performed in accordance with SHC policies and standards.Ensure that cloud service management tools are fully integrated with SHC's IT service management system.Ensure proper population and ongoing curation of data in the SHC configuration management database.Lead cloud services capacity planning and consolidation using teams and resources of varying skills and technologies.Participate in security and application troubleshooting and incident resolution with other infrastructure teams, including storage, Unix and Windows systems, cloud services hosted by Microsoft Azure, Amazon Web Services, and Google cloud, as well as database and network services.Collaborate with enterprise architecture to evaluate and recommend tools and processes that enhance the stability and functionality of the server environment, ensuring that any modern technologies are compatible with SHC architecture and standards initiatives.Minimum RequirementsBachelor's degree in a work-related field/discipline from an accredited college or university or equivalent work experience.Experience: A minimum of 5 years of IT leadership experience required.Minimum of 8 years of IT experience at the architecture / engineering level required.Management and prior work experience in health care Applications is plus.License/Certification: Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.Knowledge, Skills, and AbilitiesStrong experience in the architecture/engineering, implementation, and maintenance of cloud solutions. Emphasis on Microsoft Azure and Google Cloud Platform are required.Knowledge of Infrastructure Experience managing data center infrastructure Physical and Virtual Unix & Windows Systems environment and Storage / Backup and Database Systems.Experience with the methodology of migrating on-prem services to public or private cloud environments.The ability to research, gather, and analyze processes using systematic, disciplined, and data-based methods to identify opportunities for streamlining and improvement.Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels.Strong planning, organizational, and leadership skills, including the ability to mobilize and motivate teams, set direction and approach, resolve conflict, deliver tough messages with grace, and execute with limited information and ambiguity.Competent in project management, governance formulation, and team managementStrong interpersonal skills, including the ability to make effective presentations, and proven ability to quickly earn the trust of sponsors and key stakeholders.Able to foster and build a collaborative working relationship with various stakeholdersExperience with projects and portfolio management toolsHands-on experience in project/portfolio resource planning, reporting, prioritization, and budgetingMust have demonstrated leadership ability, business acumen, and industry knowledge.Knowledge of networking concepts and fundamentals.Physical Requirements and Working ConditionsThe Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job.#LI-AL1Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Keywords: Stanford Health Care, Newark , Manager - Infrastructure Cloud Services (Hybrid), Executive , Newark, New Jersey

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