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National Book Operations Manager

Company: Hudson Group
Location: Newark
Posted on: June 24, 2022

Job Description:

Grow With Us!
Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We're dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills-development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.

The National Book Operations Manager position is for you, if you would enjoy:
Establishing training process and assisting with training for all book specific systems
Monitoring bookstore and book department sales and performance nationally and in each location
Effectively communicating via phone calls, email, formal and informal presentations

Key Accountabilities - your team is counting on you as a National Book Operations Manager to:
Collaborating with all necessary departments, help define, implement, and improve operations strategy, structure, and processes for book & bookstore operations.
Establish training process & assist with training for all book specific systems, processes & brand standards (including indie brands), such as promotions, ordering, receiving, returns, merchandising, customer service.
Monitor bookstore & book department sales and performance nationally and in each location. Design, conduct, and share diagnostics to conduct complete onsite & remote performance reviews for all KPIs & standards for books & bookstores, including promotional compliance. Identify issues, create solutions, and celebrate successes.
Effectively communicate via phone calls, email, formal and informal presentations
Interview book candidates/support recruiting & interviewing process for book candidates.
Work with vendors and book wholesalers/publishers to troubleshoot stock issues.
Suggest & order displays, titles, products as appropriate.
Contribute to and foster the overall bookseller/books community at Hudson via bookseller benefits & recognition programs, writing & soliciting editorial content (blurbs, social media engagement, etc.), & self-education via book reviews, news, networking and reading.
Manage day-to-day business issues and opportunities

National Book Operations Manager Required Qualifications:
Excellent analytical & reporting skills, business acumen, and comprehensive understanding of book & retail economics
Broad & deep experience & knowledge of books & the book industry. Passion for learning.
Effective & efficient. Manage competing priorities. Have good project implementation, management, and follow-up capabilities. Have good attention to detail & organization.
Be comfortable working in varying environments, work evenings and weekends
Have the ability to create & develop effective processes & problem solve, but the flexibility to adapt & conform as necessary
Familiarity with Edelweiss, SAP and/or Basil book system a plus
Excellent verbal and written communication skills
Positive and determined attitude
Enthusiasm to work for and contribute to a diverse, equitable and inclusive environment.
Ability to build collaborative relationships across departments and divisions
Significant travel required
5+ years of relevant experience, Technical proficiency required - Excel, Word, PPT, etc.

Some of our Company-Offered Benefits & Perks Include:
Health & Well Being: Medical/Dental/Vision Insurance
Paid Time Off
Various Personal and Parental Leave Programs
Universal Life Insurance
Retirement Programs & Matching Employee Contributions: 401K & RRSP
20% off Hudson Employee Discount
Employee Recognition & Anniversary Programs
Training, Development, and Growth Opportunities
Tuition Assistance & Scholarship Programs

For additional information on our benefits, please visit: https://www.hudsongroup.com/careers/our-perks.

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to Staffing Agencies: Please do not directly contact Hudson hiring managers regarding candidates for our positions. If assistance is needed in filling any position for Hudson, a member of the talent team will reach out directly vetted agency partners.

#AF123QARequired

Preferred
Job Industries
  • Customer Service

Keywords: Hudson Group, Newark , National Book Operations Manager, Executive , Newark, New Jersey

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