Sr. Director of Operations- Final Mile
Company: Pinnacle Search Group
Posted on: June 23, 2022
FINAL MILE - Driver Operations - Dispatch - Customer Service WORK
REMOTE - Driver Capacity - Client Relations - TONS OF GROWTH
Director of Operations - FINAL MILE - $145 to 150K base Bonus
Benefits - Lots of Growth
Work Remote - Final Mile Experience- Dispatch - North America -
Driver Operations/Driver Planning - Service Delivery.
Our client, a leading 3PL Warehousing and Distribution company
continues to expand their FINAL MILE BUSINESS throughout North
As the Director you will oversee, the performance of the Final Mile
You will be responsible for Drivers, Vendors, Partners, Clients,
Dispatch and Delivery services with a focus on operational and
You will be a key member of Logistics team and will have a couple
of direct reports.
Give guidance involving driver relationships and development
including evaluations, contract negotiations, pricing, and service
Participate in client facing business reviews as required.
Oversee Dispatch throughout North America.
Analyze client relations development/opportunities and provides
thought leadership on those aspects both to clients and
Responsible for driver capacity planning.
Ensure Billing & Payable activities are standardized and cost
effective, with performance metrics established that ensure the
highest levels of accuracy for both clients and
Ensure all orders are dispatched on time and manage driver
Develop, implement and manage KPI's.
Efficiently manage routing changes and organize resources to make
sure deliveries and services are completed in a timely fashion.
Continually assess the service level and provide recommendations to
manager regarding opportunities to improve operational
Monitor and manage Key Performance Indicators and cost factors
impacting operational effectiveness.
Review technology to enhance service performance.
Work with cross functional teams to achieve goals.
IDEALLY WORK FOR A FINAL MILE COMPANY
Degree or diploma in Business or Logistics/Transportation.
10 + years Management experience in Final Mile
Previously managing Driver operations, dispatch, financials,
customer relations is required in a logistics transportation
Skilled in software systems, specifically transportation/dispatch
systems, Microsoft Office, and transport routing software.
Proven history of prioritizing the needs of customers and taking
proactive steps to drive operational excellence with the customer
experience being the key focus.
Strong interpersonal skills including negotiating, client
relations, problem solving and troubleshooting.
Develop strong relationships internally and externally.
Self directed individual with a keen attention to detail.
Highly developed leadership skills including selection, coaching,
and developing team members, evaluating performance, team building,
and administration and operational planning including budgeting and
Communication skills including an ability to interact with all
levels of the organization
and with clients/vendors.
Time management skills including an ability to work in a fast-paced
environment, multi-task, manage multiple projects, and meet
deadlines under pressure.
Create, maintain and manage capacity data.
Solid financial acumen and experience with P&L s, budget
creation and financial reporting related to transportation/final
mile operations is preferred.
Keywords: Pinnacle Search Group, Newark , Sr. Director of Operations- Final Mile, Executive , Newark, New Jersey
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