On Site Operation Account Manager
Company: Hellmann Worldwide Logistics
Location: Newark
Posted on: June 20, 2022
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Job Description:
The On-Site Operations Account Manager ensures operational
excellence, service level performance and customer satisfaction. It
is the task of the On-Site Operations Account Manager to create
value and a win-win situation for both the customer as well as
Hellmann through continuous improvement initiatives. This includes
the in-depth understanding of the business processes and the
support of the customer to identify constant opportunities for
improvements. Also, works closely with the global Hellmann network
and the customer along with a fellow colleagues within the Customer
Solutions & Implementation Team. ESSENTIAL DUTIES AND
RESPONSIBILITIES: Performs in-depth business process and supply
chain analysis to identify weak points and opportunities for
improvements constantly Assures that all reports are provided and
that the correct information as required by the customer is
captured Reviews / establishes operational SOP's for Products Sets
up Customer within the different Hellmann IT systems to ensure
operational handling, visibility (track & trace) and reporting
together with the Customer Implementation & Business Process team.
Monitors Key Performance Indicators, SOP compliance and implements
corrective actions where necessary Participates in quarterly review
meetings with the customer, creates minutes of the meetings and
actions the items to be improved or changed Assists the District
Manager with identifying additional business opportunities Supports
customer through developing PowerPoint presentations for monthly,
quarterly or annual customer meetings Ensures all product
operations for assigned account are compliant to internal HWL
policies and external government regulations Performs timely and
accurate costing, revenue estimates, rating, invoicing, and
correction (where necessary) to invoices, process, or people to
minimize WIP, DSO, and Bad Debt Ensures product operations within
assigned territory meet internal HWL and external customer quality
goals per Customer Standard Operating Procedure (CSOP) Ensures
product operations meet minimum customer service levels at minimal
cost to HWL through effective procurement and routing Meets volume
and top line product revenue growth targets for assigned account
Initiates and leads yield improvement process for business below or
above target levels Ensures all financial and quality controls and
audits are completed accurately and on-time Works with District
personnel and Sales to effectively explain HWL product analytics
including trend drivers and to develop business recommendations to
customers to save money, reduce costs, or improve reliability Takes
ownership of and professionally oversees customer escalations in
conjunction with District or Sales Performs role of product subject
matter expert when communicating with customers in a variety of
settings Leads or participates in corrective actions as necessary
to mitigate the likelihood of revenue or profit loss when business
is at risk Performs operational tasks when need arises Performs
other duties as assigned SUPERVISORY RESPONSIBILITIES This position
does not supervise any direct reports.Job
Requirements:QUALIFICATIONS To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. -The requirements listed below are representative
of the knowledge, skill, and/or ability required. -Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. - EDUCATION AND EXPERIENCE:
Bachelor's degree (B.A.) in business or related field -or
equivalent combination of education and work experience will be
considered in lieu of educational requirement Minimum seven years
overall freight forwarding experience with a focus on account
management - 2 to 4 years customer facing or key account management
experience preferred Aptitude for sales and experience managing
customer expectations Completion of any industry related -
KNOWLEDGE, SKILLS & ATTRIBUTES Financial acumen to drive account
management strategy Results-oriented - drives strategy and
execution Leadership - demonstrates professionalism
Customer-focused Organizational skills Time management and
prioritization Adaptable / flexible to high-pressured environment
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint),
Email, and Internet - Strong written and verbal communication
skills in English in order to present information to internal
customers and management in a professional setting - Analytical
skills / problem-solving ability Presentation skills Strong
negotiation skills Knowledge of Hellmann products, and Partner
network preferred PHYSICAL DEMANDS Frequently required to stand,
and walk Regularly required to sit for extended periods Regularly
uses arms to reach, hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact Requires
close-up and computer screen distance vision ability The position
may require occasional overnight travel Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions. WORK ENVIRONMENT - The work environment
characteristics are similar of those of an office setting with
various office equipment. - All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, protected veteran status, or disability status.
Keywords: Hellmann Worldwide Logistics, Newark , On Site Operation Account Manager, Executive , Newark, New Jersey
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