On Site Operation Account Manager

Company: Hellmann Worldwide Logistics
Location: Newark
Posted on: June 20, 2022

Job Description:

The On-Site Operations Account Manager ensures operational excellence, service level performance and customer satisfaction. It is the task of the On-Site Operations Account Manager to create value and a win-win situation for both the customer as well as Hellmann through continuous improvement initiatives. This includes the in-depth understanding of the business processes and the support of the customer to identify constant opportunities for improvements. Also, works closely with the global Hellmann network and the customer along with a fellow colleagues within the Customer Solutions & Implementation Team. ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs in-depth business process and supply chain analysis to identify weak points and opportunities for improvements constantly Assures that all reports are provided and that the correct information as required by the customer is captured Reviews / establishes operational SOP's for Products Sets up Customer within the different Hellmann IT systems to ensure operational handling, visibility (track & trace) and reporting together with the Customer Implementation & Business Process team. Monitors Key Performance Indicators, SOP compliance and implements corrective actions where necessary Participates in quarterly review meetings with the customer, creates minutes of the meetings and actions the items to be improved or changed Assists the District Manager with identifying additional business opportunities Supports customer through developing PowerPoint presentations for monthly, quarterly or annual customer meetings Ensures all product operations for assigned account are compliant to internal HWL policies and external government regulations Performs timely and accurate costing, revenue estimates, rating, invoicing, and correction (where necessary) to invoices, process, or people to minimize WIP, DSO, and Bad Debt Ensures product operations within assigned territory meet internal HWL and external customer quality goals per Customer Standard Operating Procedure (CSOP) Ensures product operations meet minimum customer service levels at minimal cost to HWL through effective procurement and routing Meets volume and top line product revenue growth targets for assigned account Initiates and leads yield improvement process for business below or above target levels Ensures all financial and quality controls and audits are completed accurately and on-time Works with District personnel and Sales to effectively explain HWL product analytics including trend drivers and to develop business recommendations to customers to save money, reduce costs, or improve reliability Takes ownership of and professionally oversees customer escalations in conjunction with District or Sales Performs role of product subject matter expert when communicating with customers in a variety of settings Leads or participates in corrective actions as necessary to mitigate the likelihood of revenue or profit loss when business is at risk Performs operational tasks when need arises Performs other duties as assigned SUPERVISORY RESPONSIBILITIES This position does not supervise any direct reports.Job Requirements:QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. -The requirements listed below are representative of the knowledge, skill, and/or ability required. -Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - EDUCATION AND EXPERIENCE: Bachelor's degree (B.A.) in business or related field -or equivalent combination of education and work experience will be considered in lieu of educational requirement Minimum seven years overall freight forwarding experience with a focus on account management - 2 to 4 years customer facing or key account management experience preferred Aptitude for sales and experience managing customer expectations Completion of any industry related - KNOWLEDGE, SKILLS & ATTRIBUTES Financial acumen to drive account management strategy Results-oriented - drives strategy and execution Leadership - demonstrates professionalism Customer-focused Organizational skills Time management and prioritization Adaptable / flexible to high-pressured environment Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet - Strong written and verbal communication skills in English in order to present information to internal customers and management in a professional setting - Analytical skills / problem-solving ability Presentation skills Strong negotiation skills Knowledge of Hellmann products, and Partner network preferred PHYSICAL DEMANDS Frequently required to stand, and walk Regularly required to sit for extended periods Regularly uses arms to reach, hands and fingers for computer and phone use Speaking clearly and listening for heavy phone contact Requires close-up and computer screen distance vision ability The position may require occasional overnight travel Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT - The work environment characteristics are similar of those of an office setting with various office equipment. - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Keywords: Hellmann Worldwide Logistics, Newark , On Site Operation Account Manager, Executive , Newark, New Jersey