Product Manager, Marketplace Products
Company: MetroPlus Health Plan
Location: Newark
Posted on: May 12, 2022
|
|
Job Description:
Empower. Unite. Care.MetroPlusHealth is committed to empowering
New Yorkers by uniting communities through care. We believe that
Health care is a right, not a privilege. If you have compassion and
a collaborative spirit, work with us. You can come to work being
proud of what you do every day.About NYC Health +
HospitalsMetroPlusHealth provides the highest quality healthcare
services to residents of Bronx, Brooklyn, Manhattan, Queens and
Staten Island through a comprehensive list of products, including,
but not limited to, New York State Medicaid Managed Care, Medicare,
Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold,
Essential Plan, etc. As a wholly-owned subsidiary of NYC Health +
Hospitals, the largest public health system in the United States,
MetroPlus' network includes over 27,000 primary care providers,
specialists and participating clinics. For more than 30 years,
MetroPlus has been committed to building strong relationships with
its members and providers to enable New Yorkers to live their
healthiest life. -Position Overview
Reporting to the Head of Product, the Product Manager is
responsible for the development, implementation & ongoing oversight
of all Marketplace products (including Qualified Health Plans &
Essential Plans) offered by MetroPlus Health. The Product Manager
will support key analytical activities to support the Plan's
strategic
position. The Product Manager will be accountable for & own the
full spectrum of product strategy & operations, remaining proactive
in identifying opportunities for improvement.Job Description---
Manage the annual product filing process from start to finish
including SERFF filings, completion & submission of the NYSoH
invitation, and other regulatory requirements.
--- Provide oversight of plan & vendor operations as they relate to
the Marketplace lines of business aligning outcomes to strategic
goals & requirements.
--- Develop & track reports to ensure operational
effectiveness.
--- Partner with operational departments including Claims, Customer
Service, Finance, Enrollment, Vendor Management, & Medical
Management to design processes/procedures ensuring effective &
efficient operations.
--- Support key stakeholders in driving initiatives to meet
operational, quality & customer satisfaction goals.
--- Maintain customer focus throughout Plan operations to ensure a
seamless & excellent customer experience.
--- Partner with stakeholders at key regulatory agencies including
DFS & NYSoH to ensure successful completion of all requirements
including annual product filings & day to day enrollment/billing
processes.
--- Identify & integrate operational best practices, partnering
with key departments to optimize processes across the organization
such as benefits administration, marketing & communications,
customer experience.
--- Partner with internal & external stakeholders on key strategic,
regulatory, & operational projects.
--- Perform competitive & market analysis & forecasting to inform
product design to achieve optimal positioning & performance,
partner with Marketing & communications to develop strategies to
achieve goals.Minimum Qualifications--- Bachelor's degree from an
accredited college or university in business, the sciences,
humanities, public health/policy required.
--- Master's degree in business, healthcare or public
administration strongly preferred.
--- Minimum 3 years experience at a Health Plan offering
Marketplace coverage in a product management, compliance,
regulatory, or operational role.
--- Experience working in cross-functional teams.
--- Demonstrated experience with SERFF filings in NYS, RADV, &
interfacing with NYSoH.
--- Demonstrated experience developing & implementing sales &
marketing strategies.
--- Demonstrated ability to develop workflows, policies,
procedures.--- Demonstrated ability to identify opportunities for
improvement & implement solutions.
--- Excellent written & verbal communication skills.
--- Excellent analytical skills demonstrated by an ability to use
actionable data to support decision-making, and to proactively
identify opportunities.
--- Highly collaborative, and demonstrating good judgment in
seeking consensus & input from multiple stakeholders to drive
decision-making.
--- Ability to take initiative & think independently
--- Demonstrate understanding & acceptance of the MetroPlusHealth
-Mission, Vision, & ValuesProfessional Competencies
--- Leadership
--- Results-driven
--- Business acumen
--- Systems orientation
--- Process improvement
--- Data-driven decision-making
--- Customer focus
--- Written/oral communication
--- Resourcefulness
--- Ability to work effectively in a fast-paced & constantly
evolving
Keywords: MetroPlus Health Plan, Newark , Product Manager, Marketplace Products, Executive , Newark, New Jersey
Click
here to apply!
|