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Service Manager (Plumbing/HVAC)

Company: Haddad Plumbing & Heating Inc.
Location: Newark
Posted on: November 22, 2021

Job Description:

Haddad Plumbing and Heating, Inc. is seeking experienced Service Manager to join our team. The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company's technician team. If you are committed to providing exceptional service, kindly forward us your resume!!!
Duties and Responsibilities:

  • Achieve service department sales and profitability goals
  • Respond to and effectively handles operational, employee and customer issues in a timely and efficient manner
  • Review all invoicing ensuring all invoices are handled properly and in a timely manner
  • Create and manage service inventory policies, levels and pricing to achieve company goals for vehicles and warehouse
  • Manage seasonal fluctuations by promoting and scheduling routine maintenance
  • Propose, maintain, review, and administer the service technician commission Plan.
  • Conduct periodic "ride alongs" to ensure proper procedures, techniques, and maximize customer service.
  • Lead and coach assigned co-workers. Provide sufficient knowledge, skills, training, and information to achieve peak performance, continuous improvement, and a positive, productive work environment consistent with company goals and objectives.
  • Coordinate tactical/technical training to promote technician/employee development.
  • Assess and adjust manpower allocation for the day relative to customer demand and based on the approved schedule.
  • Address customer complaints and satisfaction issues in a timely matter.
  • Inspection of trucks, and dress code.
  • Visit job sites to gather information necessary to prepare proposals to company guidelines.
    Requirements:
    • 5 + years experience in HVAC/ Plumbing industry
    • 3 + years management experience in service
    • Computer proficiency (Microsoft office)
    • Strong verbal communication skills
    • Able to multi-task and work under pressure
    • Able to troubleshoot and problem solve effectively and efficiently
    • Great customer service skills
    • Must have a valid driver's license and clean driving record (must provide current abstract)
    • Must speak & write English
    • Must be able to successfully pass criminal background check and drug test.
    • High school Diploma or equivalent
      We are proud to offer:
      • Competitive Salary Based on Experience
      • OSHA Training Programs
      • Paid Vacation, Sick Days, and Holidays
      • Health Insurance & Supplemental Insurance
      • Work Uniforms
      • All Safety Equipment & Tools
      • Opportunities for Career Growth & Development
      • Quality Oriented Company Culture
        --- Work Hours:
        • Monday - Friday 7:00 AM - 5:00 PM

Keywords: Haddad Plumbing & Heating Inc., Newark , Service Manager (Plumbing/HVAC), Executive , Newark, New Jersey

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