Independent Hotel General Manager
Company: Woodcliff Hotel & Spa
Location: Newark
Posted on: April 5, 2021
Job Description:
Job title or category City & state, or zip code Widewaters
Hotels is seeking a proven and motivated Independent Hotel General
Manager to lead the Cherry Valley Hotel & Ohio Event Center to new
heights! This is a tremendous opportunity for a well-rounded
hospitality leader that's looking to optimize the property's recent
major renovations including a spa, multiple food & beverage
outlets, and 45k sq. ft. event center. Apply Today! Job Summary The
Independent Hotel General Manager will be responsible for all
aspects of operations at the hotel, day-to-day staff management and
guest experience. You will be an ambassador for the brand and a
leader both inside and outside of the hotel to drive performance
and create an unforgettable brand experience. You will work very
closely with the Hotel Operations team and other stakeholders to
optimize sales and maximize revenue. The Independent Hotel General
Manager will also be required to oversee certain aspects of
multiple food and beverage outlets, spa, activities programming,
and special event planning. Essential Functions of the Job The
Independent Hotel General Manager has overall responsibility for
the successful operation of the hotel by supporting our Company
Pillars by following and executing: Revenue Improvement, Cost
Management, Exceeding Guests Expectations, Associate Engagement,
and Outstanding Physical Product. The General Manager is required
to adhere to the mission and values of Widewaters Hotels, LLC.
Hotel Operations
- Lead, through a team of managers, the effective management of
Rooms, Food & Beverage, Accounting, Sales, Engineering and Human
Resources to maximize financial performance while upholding quality
standards, maximizing levels of guest satisfaction, and maintaining
favorable associate morale.
- Participate in Sales START Meetings, Stand-up Meetings, New
Hire Orientation, Monthly Pillar calls, HR Weekly Calls, Weekly
Revenue calls as well as serve as Manager on Duty when needed.
- Have flexible schedule to be available during high profile
events, staffing shortages, as well as during peak times to assist
during breakfast or front desk coverage.
- Effectively delegates authority and responsibility as deemed
necessary.
- Utilize related software including Excel, Teams, PMS, POS, ADP,
SalesPro or Delphi. Revenue Improvement & Cost Management
- Direct the development and execution of the annual strategic
plan, the annual budget, sales & marketing plan, and operations
plan, emphasizing balanced growth and consistent
profitability.
- Ensure financial success of the hotel by aggressively pursuing
revenue goals, managing expenses, controlling labor costs, and
assuming overall responsibility for revenue management.
- Participate in sales calls with Director of Sales for high
profile clients.
- Establish and maintain effective communication with VP of Hotel
Operations to keep up to date on procedures, trends, and
initiatives.
- Anticipate and address unfavorable variances to the established
financial objectives/budget and any monthly re-forecasts.
- Ensure that a maximum level of guest service and satisfaction
is achieved and maintained, and internal and external customer
service needs are met through avenues such as training, survey
analysis, feedback and positive reinforcement programs.
- Understand guest service scores and communicate to team on a
regular basis and update Widewaters Hotels Pillar Boards during
stand-up meetings.
- Maintain and enhance guest satisfaction by administering timely
responses to guest comments and monitor and track guest issues
--Associate Engagement
- Conduct regular staff meeting, department meetings, and all
associate meetings to keep staff informed on hotel business,
address concerns or problems, and develop plans to create a better,
more profitable work environment for all.
- Provide mentoring and guidance to reporting staff, appraises
the performance of all positions, and ensures that performance
reviews are implemented on time.
- Ensures that regular scheduled one-on-one meetings are taking
place with their direct reports as well as well their managers with
their direct reports.
- Work with Human Resources and conduct investigations as needed
as well as update HR on weekly recruitment needs and turnover.
- Ensures all written warnings and terminations as well as
signing off on all new hire paperwork, disciplinary documentation,
and separation paperwork has been appropriately reviewed by them
and signed off.
- Ensures that all associate issues regarding discipline and
confidential discussions are held behind closed doors as well as
having an open-door policy at all times to make themselves
available at all times.
- Take an active role in recruitment initiatives and network with
community organizations and colleges. --Outstanding Physical
Product
- Coordinate capital improvement projects to maintain/upgrade
quality standards and property image and to protect assets.
- Ensure security is effective and safety plans and procedures
are implemented.
- Conduct daily walk-throughs and quality checks to drive
exceptional service and guest satisfaction at all points of
contact, to include pre-arrival, check-in/check-out,
restaurant/bar, transportation, housekeeping, laundry, banquets,
conference services and maintenance
- Conduct Operational Audits on a regular basis to ensure above
average Quality Assurance results Other
- Must demonstrate the highest level of professionalism,
confidentiality, integrity, and respect with candidates, team and
business partners.
- Adheres to all company policies and procedures as well as the
Widewaters Hotels, LLC Employee Handbook. Qualifications:
Bachelor's degree in Hospitality Management or related field
required. Certified Hotel Administrator (CHA) preferred. Minimum of
5 years' experience in different management positions in the
hospitality industry with a minimum of 3 years' experience as a
General Manager in a full-service, independently branded hotel
highly preferred. Must possess a thorough knowledge of the
hospitality industry, including an in-depth understanding of
independent hotel revenue management. Additionally, demonstrated
effective independent hotel sales and marketing strategies. Must
possess strong, well-developed management skills, and have
demonstrated ability to communicate effectively across all levels
of business. Must have thorough knowledge of federal, state and
local laws governing equal employment opportunity and civil rights,
occupational safety and health, wage and hour issues, and labor
relations, including, but not limited to the following statutes and
their state and local analogues (where applicable): Title VII,
ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA,
FMLA and NLRA. Reports to Regional Vice President of Operations Key
Partnerships Chief Operating Officer, Regional Vice President of
Hotel Operations, Vice President of Revenue Management & Business
Analytics, Chief Accounting Officer - Hotels, Controller, Vice
President of Sales & Marketing, Director of Sales & Marketing, HR
Business Partner(s). Authority and Supervisory Qualifications: This
position reports to the Regional Vice President of Operations and
serves at the discretion of the Chief Operating Officer or
delegate. The position carries out supervisory responsibilities in
line with the established policies and statutes in consultation
with the Regional Vice President of Operations. Executes authority
within the Delegation of Authority. Responsible for maximizing
hotel revenue by achieving goals based on company Pillars. Physical
Demands: While performing the duties of this job, the employee is
regularly required to sit, walk, use hands and fingers to handle or
feel; talk or hear; and taste or smell. The employee frequently is
required to stand and walk. The employee is occasionally required
to reach with hands and arms; climb or balance; and stoop, kneel,
crouch, or crawl. The employee must regularly lift and/or move up
to 30 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and ability to adjust focus. Mission We are ONE
WIDEWATERS, striving to attract and retain the highest quality
associates who share our vision of excellence in real estate
investments and services. We invest in our associates to develop
motivated experts who perform at the highest level of
professionalism. Widewaters associates are empowered,
collaborative, innovative, attentive to details, and take ownership
in everything they do. The result is an unparalleled execution of
strategic plan and commitment to client service. Core Competencies
- Empowerment - Freedom, power, authority and encouragement given
to employees to make decisions related to their specific
organizational task.
- Collaboration - Individuals working together toward a common
purpose to achieve a business benefit.
- Innovation - Demonstrates imagination and initiative to improve
how we transact business.--
- Detail Oriented - Pays attention to the details and makes a
conscious effort to understand causes instead of just effects.
- Accountable - Responsible for one's own actions, decisions
including execution of job responsibilities, and one's behavior. We
are an equal opportunity employer and all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law. View
All Current Opportunities at Widewaters At A GlanceMeticulously
landscaped gardens, inviting guest rooms, and Midwestern
hospitality meet in Newark, OH, at Cherry Valley Hotel & Ohio
Events Center. This is a place for a quiet evening stroll on
woodland paths, a place for romance in secluded, courtyard-facing
accommodations, and a place where business is inspired in our
incredible events center where expansion and newly designed spaces
are soon to be unveiled. Find the perfect backdrop for weddings and
events here, amid the pleasures of a heated indoor pool, warm
restaurant and lounge, and rich interiors.--Experience something
unique, yet classic - restorative, yet seasonally
refreshed.Widewaters Hotels' Mission & ValuesWidewaters Hotels is
an award winning, innovative hospitality management leader, built
on proven pillars of success. We are passionate about delivering
exceptional returns for our owners and partners, creating the
ultimate guest experience and providing rewarding opportunities for
our associates.Widewaters' Hotels Values: Our values guide the way
we work with and for our guests, owners & associates.
Through--Passion, Energy, Attitude & Work Ethic--we have created a
vibrant company culture and a compass for our actions.Company
Website:CherryValleyHotel.com EEOCWe appreciate your interest in
Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal
opportunities to all persons without regard to race, color
religion, age, sex, disability, national origin, ancestry,
citizenship, military or veteran status, marital status, sexual
orientation, domestic violence victim status, predisposing genetic
characteristics or genetic information, or any other status
protected by law. Meticulously landscaped gardens, inviting guest
rooms, and Midwestern hospitality meet in Newark, OH, at Cherry
Valley Hotel. This is a place for a quiet evening stroll on
woodland paths, a place for romance in secluded, courtyard-facing
accommodations, and a place where business is inspired in our
incredible events center where expansion and newly designed spaces
are soon to be unveiled. Find the perfect backdrop for weddings and
events here, amid the pleasures of a heated indoor pool, warm
restaurant and lounge, and rich interiors.-- Experience something
unique, yet classic - restorative, yet seasonally refreshed.
Contact Address:
Keywords: Woodcliff Hotel & Spa, Newark , Independent Hotel General Manager, Executive , Newark, New Jersey
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