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VIP Sportsbook Account Manager

Company: William Hill
Location: Newark
Posted on: January 16, 2020

Job Description:

Get ready for a new market with a wide open field. Taking special care of our most important customers is the key to staying ahead, and we need you to build meaningful relationships to ensure they come back to play again and again. To get this done, youll work closely with all departments across William Hill, such as Product, CRM, Sports & Gaming Operations, and Customer Service to deliver an unparalleled customer experience. You can expect to: Reinforce the VIP service through marketing campaigns, special offers, and personal promotions, reporting on results of each Achieve key objectives relating to performance of high value sports book customers Work with the operation teams to improve processes and SLAs to reduce customer complaints and service failures Report on, and improve, activity rates; including identifying trigger points, and putting action plans in place Work with compliance and regulatory teams to ensure best practice social responsibility and AML processes Deliver a strong customer service experience to differentiate William Hill from the competition Achieve KPIs relating to both speed and accuracy of service across all channels, both inbound and outbound Build relationships, own and resolve queries and reinforce the VIP service Support customer service functions globally to ensure service is maintained 24/7 Report against KPIs at customer and group level to senior managers Minimum Requirements: 3+ years in VIP services or marketing as supervisor or above Passion for networking with excellent relationship building skills Excellent communication skills, both written and verbal Ability to produce results while working under pressure Experience working with customers and resolving queries " working with premium/VIP customers an advantage Excellent knowledge of sports and the sports betting industry Personable and engaging Good listener, empathetic and discreet Outstanding communicator Adaptable and able to work variable hours, often away from the home and office Top 5 Reasons to Work for William Hill 1.) THE BRAND- William Hill is a worldwide brand that has been operating out of the United States since 2012. With over 82 years as a sportsbook in the UK, William Hill is a household name and one of the top employers in the industry. William Hill has many open positions across Nevada, including Reno and Las Vegas. 2.) THE FUTURE- Currently Nevada is the only state to legalize Sports Betting. That means we are just getting started. We have a business model that has proven to be effective and a team that is eager to showcase their talents. There is no doubt that big things are coming for William Hill in Nevada and throughout the US. In 2017 William Hill will begin its first operation in the state of Iowa! 3.) THE INVESTMENT- Thats how the company views its employees. You are our investment! That is why William Hill offers tuition reimbursement to help provide the advancement of your education, making you our asset. Whether you are covered as a dependent or supporting a family, the benefits at William Hill are a push in the right direction. You will receive full medical benefits, an opportunity to invest in your future, and tons of other employee perks, just for being a part of our team. 4.) THE ENVIRONMENT- We are in the business of sports, a dream job for some people. Our company embraces the chatter and smack talking of your favorite teams. We encourage our colleagues to stay up-to-date on the latest sports news and events. Participation in internal contests can provide some cool opportunities for the sports lover in everyone. 5.) THE TEAM- Our team is making constant improvements to our products and services. What we provide the consumer is unmatched in the Las Vegas market. Sports betting is what we do and the team here is well trained in their craft. We strive to recruit the top talent in each field and we recognize the fresh and unique ideas you have to offer.

Keywords: William Hill, Newark , VIP Sportsbook Account Manager, Executive , Newark, New Jersey

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