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Field Service Engineer

Company: Orion Talent
Location: Newark
Posted on: April 2, 2024

Job Description:

Position Details:
--- Title: Field Service Engineer
--- Location: Newark, NJ
--- Shift: Mon-Fri
--- Travel: Weekly travel. Leave on Monday to customer site, return home Friday morning.
--- Compensation: $85k - $90K base
o Bonuses/Additional Compensation: Sign-on bonus, Relocation package, Quarterly Bonus up to $1200 per, vehicle has the mileage paid, travel with a company credit card
--- Benefits: Medical, dental, vision, 401K, paid vacation days, FSA and Employee Assistance Program, and Tuition Assistance
--- Vaccine Requirement: None

Position Description:
--- Executes customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems.
--- Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of (Canberra) hardware and software, using established testing procedures and training to ensure proper function of system(s). Provide familiarization to the customer on system hardware/software and its basic modes of operation.
--- Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.
--- Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed. House Troubleshooting and Repair
--- Technical Support (by phone/email)
--- Provide professional representation of the Company in all dealings with customers, creating a positive experience for the customer.
Desired Qualifications:
--- 1-3 years in a technical/customer service position. Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
--- Naval Nuclear Power Program experience is a plus.
--- Knowledge and proficiency of any of the (Canberra) products such as High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems
--- Experience using (Canberra) software such as Genie 2000, Apex Gamma, Apex In-Vivo, Eclipse, and Apex Alpha Beta.
--- Database management experience using SQL Server, Crystal Reports and/or Access.
--- Nuclear Physics and Radiation Principles knowledge and experience
--- Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.

Keywords: Orion Talent, Newark , Field Service Engineer, Engineering , Newark, New Jersey

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