Desktop Engineer

Company: CAI
Location: Newark
Posted on: May 28, 2023

Job Description:

Job Profile Summary:CAI is hiring! CAI is seeking a Desktop Engineer. This is a HYBRID CONTRACT position with 3 days onsite in Newark, New Jersey. We are seeking a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Due to our end client, candidates must be able to work on CAI's W2. Responsibilities and Duties:Install hardware and software on workstations. Set up and maintain network and telecommunications systems. Troubleshoot LAN, server, wi-fi and connectivity issues. Utilize ticketing system when necessary. Manage Windows Active Directory and Exchange. Re-image computers, perform data migrations and restorations. Work closely with other IT employees on system maintenance and configuration projects. Work closely with other SLA employees on interdepartmental projects. Maintain accurate asset management records. Work with vendors and manufacturers on repair and maintenance of IT equipment.QualificationsEducation and Experience:College degree and/or 4-6 years' experience. Minimum 5 years of experience in the following:Windows Active Directory.Office 365. Troubleshooting network issues in large office setups.Troubleshooting and supporting printer systems.Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts required.Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change, etc.Desired Education and Experience:Experience with a scripting language preferred.MDM experience, specifically AirWatch, is a plus.Skills:Strong customer service and communication skills.Must be able to work on Sundays and certain Holidays.Physical Demands:Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor. CAI is acting as an Employment Business in relation to this vacancy.PDN-993757a6-062e-4f20-878c-33bad08e0bb1

Keywords: CAI, Newark , Desktop Engineer, Engineering , Newark, New Jersey