Technical Support Engineer- Remote
Company: Splunk
Location: Newark
Posted on: May 15, 2022
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Job Description:
Splunk is seeking a Technical Support Engineer to provide
enterprise level support to our customers and partners. This is a
very dynamic role where you will provide technical assistance,
troubleshoot and resolve customer problems, interface with
engineering on various product issues, and contribute to projects
revolving around support tools, knowledge management, our growing
market place of solutions, and more. Responsibilities: + Provide
technical support for enterprise customers+ Develop a deep
understanding of the Splunk product+ Troubleshoot technical issues
to establish the root cause of problems and form a solution or
workaround across a range of environments+ Provide documentation
content and participate in online forum support for real-time
questions from Splunk users.+ Reproduce customer issues and if
necessary file bug reports, escalate cases to engineering, and
provide necessary documentationRequirements: + Experience with the
following systems is a must: UNIX (Linux, Solaris, AIX, HP-UX),
Windows, and Mac OS+ Understanding of regular expressions (Regex)
and Python scripting+ Knowledge in the following areas is a plus:
Perl and shell scripting, XML, HTML+ Experience in Business
Intelligence a plus+ Be able to isolate problems between hardware
and software and provide information to appropriate development
team(s)+ The ability to shift gears and focus is essential when
supporting a product like Splunk+ Solid knowledge of networking
concepts+ Highly developed, process-oriented skills for
troubleshooting, problem solving, and problem resolution+ Superior
written and verbal communication skills are a must+ Must be able to
work in a fast paced technical environment and support a product
with frequent product releases and regular maintenance updates+ 2
to 3 years' experience in a Technical Support or Systems Admin
role+ Pluses: Experience in Business Intelligence and fluent in
Spanish (writing and speaking in technical terms) a huge plus (but
not required) Education: Bachelor's degree in Engineering or
Computer Science or similar degree or equivalent work experience
#LI-Remote We value diversity at our company. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, or any other applicable legally protected
characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where
required, we will consider for employment qualified applicants with
arrest and conviction records. About SplunkSplunk was founded to
pursue a disruptive new vision: make machine data accessible,
usable and valuable to everyone. Machine data is one of the fastest
growing and most complex areas of big data-generated by every
component of IT infrastructures, applications, mobile phone
location data, website clickstreams, social data, sensors, RFID and
much more.Splunk is focused specifically on the challenges and
opportunity of taking massive amounts of machine data, and
providing powerful insights from that data. IT insights. Security
insights. Business insights. It's what we call Operational
Intelligence.Since shipping its software in 2006, Splunk now has
over 13,000 customers in more than 110 countries around the world.
These organizations are using Splunk to harness the power of their
machine data to deepen business and customer understanding,
mitigate cybersecurity risk, prevent fraud, improve service
performance and reduce costs. Innovation is in our DNA - from
technology to the way we do business. Splunk is the platform for
Operational Intelligence!Splunk has more than 2,700 global
employees, with headquarters in San Francisco, an office in San
Jose, CA and regional headquarters in London and Hong Kong.We've
built a phenomenal foundation for success with a proven leadership
team, highly passionate employees and unique patented software. We
invite you to help us continue our drive to define a new industry
and become part of an innovative, and disruptive software
company.Benefits & Perks: Wow! This is really cool!SF OnlyMedical,
full company paid Dental, Vision and Life Insurance, Flexible
Spending and Dependent Care Accounts, Commuter Accounts, Employee
Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave,
stocked micro kitchens in Splunk offices, catered lunches on
Mondays, catered breakfast on Fridays, basketball hoops, ping pong,
arcade games, BBQ's, soccer, "Fun Fridays".Pursuant to the San
Francisco Fair Chance Ordinance, we will consider for employment
qualified applicants with arrest and conviction records.Non
SFMedical, full company paid Dental, Vision and Life Insurance,
Flexible Spending and Dependent Care Accounts, Commuter Accounts,
Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and
sick leave. Our work environments vary by location however we
believe in hosting amenities and fun activities to fuel our energy.
You may find fully stocked micro kitchens, catered lunches on
Mondays and breakfast on Fridays, basketball hoops, ping pong,
arcade games, BBQ's, soccer and "Fun Fridays".This isn't a job -
it's a life changer - are you ready?Individuals seeking employment
at Splunk are considered without regards to race, religion, color,
national origin, ancestry, sex, gender, gender identity, gender
expression, sexual orientation, marital status, age, physical or
mental disability or medical condition (except where physical
fitness is a valid occupational qualification), genetic
information, veteran status, or any other consideration made
unlawful by federal, state or local laws. Click here to review the
US Department of Labor's EEO is The Law notice. Please click here
to review Splunk's Affirmative Action Policy Statement.Splunk does
not discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. Please click here to review Splunk's
Pay Transparency Nondiscrimination Provision.Splunk is also
committed to providing access to all individuals who are seeking
information from our website. Any individual using assistive
technology (such as a screen reader, Braille reader, etc.) who
experiences difficulty accessing information on any part of
Splunk's website should send comments to
accessiblecareers@splunk.com. Please include the nature of the
accessibility problem and your e-mail or contact address. If the
accessibility problem involves a particular page, the message
should include the URL of that page.Splunk doesn't accept
unsolicited agency resumes and won't pay fees to any third-party
agency or firm that doesn't have a signed agreement with Splunk.To
check on your application click here.
Keywords: Splunk, Newark , Technical Support Engineer- Remote, Engineering , Newark, New Jersey
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