NewarkRecruiter Since 2001
the smart solution for Newark jobs

Informatics Engineer Service Consultant - APAC

Company: Siemens Healthineers
Location: Newark
Posted on: July 1, 2020

Job Description:


At Siemens Healthineers, we are

passionate about enabling healthcare professionals to deliver high quality

patient care, and to do so affordably. A leading global healthcare

company, Siemens Healthineers continues to strengthen our portfolio of medical

imaging and laboratory diagnostics, while adding new offerings such as managed

services, consulting, and healthcare IT services - as well as further

technologies in the growing market for therapeutic and molecular diagnostics.

Siemens Healthineers develops

innovations that support better patient outcomes with greater efficiencies,

giving providers the confidence they need to meet the clinical, operational and

financial challenges of a changing healthcare landscape.

Now's our time to inspire the future

of healthcare together.

Siemens Healthineers is a leading

global medical technology company with over 170 years of experience

and 18,000 patents. More than 48,000 dedicated colleagues in over 70

countries are driven to shape the future of healthcare. We stand with our

customers around the world to support them in delivering high quality care to

their patients. An estimated 5 million patients across the globe benefit

every day from our innovative technologies and services in the areas of

diagnostic and therapeutic imaging, laboratory diagnostics and molecular

medicine, as well as digital health and enterprise services. This is what truly

matters to us.

Join our team now at Siemens

Healthineers as a Service Consultant - Informatics Engineer.

This position will provide

coverage in the APAC region. As a result, position will reside in

surrounding area preferably in Australia.

The Headquarter Support Center (HSC)

Informatics engineer provides expert level service and support to the Regional

Units primarily for problem management and for more complex incident management

of issues escalated by the Regional Support Centers (RSC).


  • This role requires keen troubleshooting, problem

    management and written skills to address and document technical issues that

    impact the Siemens laboratory informatics portfolio. HSC is required to work

    collaboratively with cross functional partners to achieve a final solution and

    eliminate root cause.
  • HSC is required to understand all aspects of

    Siemens Healthcare Informatics products to ensure troubleshooting and issue

    identification in the form of non-conformance are escalated and processed

    correctly via the Siemens quality complaint handling process.
  • The Global Informatics support engineer may

    respond to the most difficult problems either on site or through remote

    interaction.
  • The Global Informatics support engineer is also

    the primary liaison between the Regional Support Center (RSC) or Designated

    Complaint Unit (DCU), for problem clarification with Research and Development

    (R&D) and/or Original Equipment Manufacturer (OEM) vendors for complaint

    investigation or confirmation processes.
  • This position is in-house under Siemens

    Healthcare service organization for Laboratory Diagnostics, and reports

    directly to the manager of HSC Informatics for Siemens DX. Requires passport or

    visa for international travel as needed.

    This is a role well

    suited to an ambitious professional, looking for the next step in their career.

    As a Service Consultant - Informatics Engineer 4, you will be responsible for

    the following daily or monthly activities:
  • Updating / managing complaints to determine if

    they are non-conformance or enhancement to ensure the proper process is used

    for solution generation.
  • Creating and presenting data or information in a

    way that can drive a business decision to enhance or resolve a product problem

    identified through the complaint process.
  • Preparing technical calls and hosting global conference

    calls, which can include presenting information to technical experts either in

    person or via remote conferencing.
  • Creating / reviewing Product Support

    Troubleshooting Documentation (internal and external).
  • Troubleshooting technical issues including

    connection, routing, database and data communication issues.
  • Using proactive tools or data sets to target

    accounts for remedial action and work cross functionally to formulate an action

    plan that is implemented by the local support organizations.
  • Working directly with in-house and OEM R&D

    to ensure the solution will meet the service and/or end user's needs.
  • Designing and delivering advanced training

    workshops for support engineers local or remote.
  • Participating in Service Element Teams to

    provide technical feedback

    Required Knowledge/Skills,

    Education, and Experience
  • Minimum 4 year degree in Computer Technology or

    related fields or equivalent experience. Preference will be given to candidates

    with BS degree in Computer Technology (e.g. Computer Science, Computer

    Engineering, or Electrical Engineering with computer concentration).
  • Experience with IT systems support, including

    clients and servers.
  • Experience with customer support ticketing

    systems.
  • Advanced Technical Troubleshooting skills.
  • Excellent communication and writing skills along

    with the ability to present to different technical groups and management via

    written and oral communication.
  • Demonstrated welcoming instincts, a personable

    and social approach and the ability to effectively handle team issues.
  • Proficient in Office applications (Word

    Processing, Presentation and Spreadsheet).
  • Proven success working in a team-oriented, collaborative

    environment, while readily adapting/responding to changes in the environment

    and priorities.
  • Ability to troubleshoot Computer and Server

    Hardware Issues, without physical access to those systems.
  • Ability to decipher and analyze various Software,

    Database and System log files.
  • Ability to Work with different types of database

    software.
  • Working knowledge of Linux, Windows and the

    ability to troubleshoot network issues.
  • Ability to Troubleshoot Linux and Microsoft

    Windows Client/Server software issues.
  • Experience with clinical informatics systems.
  • Demonstrated familiarity with and/or interest in

    using technology and ongoing interest in furthering personal professional

    development.

    Preferred Knowledge/Skills,

    Education, and Experience
  • Familiarity with laboratory instrument

    interfacing and having worked with a clinical laboratory.
  • Proven support experience with Virtualization.
  • Experience working with SQL databases and

    scripting.
  • Midlevel Programming in an object based

    language.

    At Siemens Healthineers, we value

    those who dedicate their energy and passion to a greater cause. Our people make

    us unique as an employer in the med-tech industry. What unites and motivates

    our global team is the inspiration of our common purpose: To innovate for

    healthcare, building on our remarkable legacy of pioneering ideas that

    translate into even better healthcare products and services. We recognize that

    taking ownership of our work allows both us and the company to grow. We offer

    you a flexible and dynamic environment and the space to move beyond your

    comfort zone to grow both personally and professionally.

    If you want to join us

    in transforming the way healthcare is delivered, visit our career site at

    https://usa.healthcare.siemens.com/careers

    If you wish to find out more about the specific

    before applying, please visit: https://usa.healthcare.siemens.com/about.


    Organization: Siemens Healthineers

    Company: Siemens Healthcare Diagnostics Inc.

    Experience Level: Experienced Professional

    Job Type: Full-time

    Equal Employment Opportunity Statement

    Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

    EEO is the Law

    Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

    Pay Transparency Non-Discrimination Provision

    Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

    California Privacy Notice

    California residents have the right to receive additional notices about their personal information. To learn more, click here.

Keywords: Siemens Healthineers, Newark , Informatics Engineer Service Consultant - APAC, Engineering , Newark, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Data Engineer - Talent Pool
Description: No Relocation Assistance Offered 81883 - New York, New York, United StatesNote: This is an evergreen requisition, so if and when there is a job opening, the Company will contact only those individuals (more...)
Company: Colgate-Palmolive
Location: New York
Posted on: 07/10/2020

Application Development Engineer - GCB
Description: The Digital S/W Engineer Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow (more...)
Company: Citi
Location: Whitestone
Posted on: 07/10/2020

Senior Platform Engineer (ELK/Elasticsearch, APM)
Description: Job DescriptionImportant Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application for (more...)
Company: Wells Fargo
Location: New York
Posted on: 07/10/2020


Continuous Improvement Automation and Controls Engineer
Description: Are you interested in working for the fastest growing beer company in the US Do you want to be apart of an innovative team in a brand new state-of-the-art brewing facility If so, Mark Anthony Brewing (more...)
Company: Mark Anthony Brewing
Location: Hillside
Posted on: 07/10/2020

Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Chatham
Posted on: 07/10/2020

Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Waldwick
Posted on: 07/10/2020

Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Roseland
Posted on: 07/10/2020

Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Parsippany
Posted on: 07/10/2020

Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Fort Lee
Posted on: 07/10/2020

Lead Data Engineer
Description: The Lead Data Engineer must have a broad and deep data skillset as well as people management experience. In addition to being a hands on contributor, this role is responsible for setting the technical (more...)
Company: CMP.jobs
Location: New York
Posted on: 07/10/2020

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Newark RSS job feeds