BSO Agent JFK

Company: Pacific Atlantic Handling Services Llc
Location: South Ozone Park
Posted on: April 1, 2026

Job Description:

Baggage Services Agent/Ramp - PT Time Department: Baggage Services Office Reports to: Baggage Services Manager Location: JFK, New York At Pacific Atlantic Handling , we value people that are passionate about providing excellent customer service. Our employees thrive in being part of a team who creates and cultivates professionalism in the workplace. Our focus of expertise is Passenger Service, Operations, Load control, Ramp & Turn-Around Coordinator, Ticket & Sales, Baggage - Lost & Found. Responsibilities: Receiving calls from passengers, customer airlines, handling agents, courier services. Handling passenger calls in respect of delayed, damaged or pilferage reports or lost property items. Updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with. Processing baggage for re-flight or delivery. Communicating and sending tracer messages to relevant Airports to trace passenger baggage. Regular monitoring of World Tracer action files. Be enthusiastic about offering assistance where needed in all areas of passenger services Adhere to PAHS uniform guidelines and codes of conduct. Work in a team environment. Requirements: Strong communication and interpersonal skills. High School Diploma or Equivalent. Must be at least 18 Year of age. Previous airline/aviation operational knowledge preferred. Capable of lifting 70 lbs. comfortably. Must be available and flexible to work variable shifts including weekends and holidays. Must be able to stand for long periods of time at the baggage counter area. Must be able to speak, read and write in English proficiently. Must have strong verbal and written communication skills. Must be able to pass all pre-employment medical. Must pass random drug test. Must pass a 10-year background check as required by US Customs. PM Shifts

Keywords: Pacific Atlantic Handling Services Llc, Newark , BSO Agent JFK, Customer Service & Call Center , South Ozone Park, New Jersey