Service Coordinator

Company: Fire Safety Alarms
Location: Newark
Posted on: February 27, 2026

Job Description:

Job Description Job Description Job Overview As the Fire Safety Alarms Service Coordinator, you will be assisting the Service Department with all services provided to our customers. The Service Department is responsible for all aspects of customer contracts, invoicing, time and material, service and maintenance as well as overseeing the daily job schedule. Responsibilities Assess and anticipate the service needs of customers and schedule technicians accordingly Assess customer issues and provide recommendations to address problems Ensure each customer is given the necessary services and follow up to fulfill ongoing service and maintenance needs Daily communication with customers regarding their current or upcoming services Document customer communication to maintain accurate schedules, contracts and invoicing Monitor daily schedule to ensure that there are no gaps in services or missed service calls Answer telephones and respond to email inquiries in a timely manner Ensure all superintendents/building management are satisfied with our quality of workmanship, service, response time and professionalism. Ensure FSA field technicians are operating in the most efficient manner possible Maximize billable hours/Minimize downtime/non billable hours Work with Inventory Department to ensure all jobsites have necessary equipment to perform assigned tasks Ensure technicians are on time and prepared for their day Create, coordinate and schedule all FSA maintenance visits Maintain precise and accurate customer contracts for service, maintenance and renewals. Qualifications, Skills and Core Competencies 1-3 years related experience including Fire Alarm Field Technician or Service, Dispatch, Customer Service, Call Center Prior experience with a fire alarm or alarm company is preferred Knowledge of fire alarm panel, Edwards Systems preferred Contract management or Account management experience a plus Strong knowledge of invoicing and basic accounting Excellent customer service and problem-solving skills Impeccable attention to detail - keen eye for meticulous accuracy The ability to work well under deadlines and to multitask Excellent verbal and written communication skills Excellent critical thinking and problem-solving skills Ability to read, write and speak English clearly and articulately Strong telephone skills and etiquette High School Diploma required, College Degree a plus Proficient technology skills in Microsoft Office, including Microsoft Word and Microsoft Excel Experience with Business Central, Service Fusion, Paylocity a plus Company Description Fire Safety Alarms, Inc. (FSA), is a well established fire alarm company founded by several Chief Officers of the New York Fire Department in 1979. The company was originally located in Manhattan when the scope of work was confined to fire protection consulting services with high-rise commercial buildings. We specialized in obtaining waiver/modifications of Local Law 5/73, preparing timetables of compliance, and conducting assessments of high rise properties. In 1981, FSA moved to Jersey City and expanded operations to include fire protection engineering, fire alarm design, inspection and fire alarm installation pursuant to the High Rise Fire Safety Law known as Local Law 5/73. In 2024, FSA moved to Newark, NJ to expand its office space. FSA is licensed by the State of New York for Security and Fire Alarm Systems, License No.12000028978, and the State of New Jersey, License 34FA00134400. Our technicians hold required FDNY certificates of fitness and/or NICET certification. Company Description Fire Safety Alarms, Inc. (FSA), is a well established fire alarm company founded by several Chief Officers of the New York Fire Department in 1979.\r\n\r\nThe company was originally located in Manhattan when the scope of work was confined to fire protection consulting services with high-rise commercial buildings. We specialized in obtaining waiver/modifications of Local Law 5/73, preparing timetables of compliance, and conducting assessments of high rise properties.\r\n\r\nIn 1981, FSA moved to Jersey City and expanded operations to include fire protection engineering, fire alarm design, inspection and fire alarm installation pursuant to the High Rise Fire Safety Law known as Local Law 5/73. In 2024, FSA moved to Newark, NJ to expand its office space.\r\n\r\nFSA is licensed by the State of New York for Security and Fire Alarm Systems, License No.12000028978, and the State of New Jersey, License 34FA00134400. Our technicians hold required FDNY certificates of fitness and/or NICET certification.

Keywords: Fire Safety Alarms, Newark , Service Coordinator, Customer Service & Call Center , Newark, New Jersey