Airline Customer Service Senior Supervisor in EWR Airport

Company: Hallmark Aviation Services
Location: Newark
Posted on: April 1, 2026

Job Description:

Hallmark Aviation is seeking a professional Airline Senior Supervisor. The Senior Supervisor leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. REQUIREMENTS AND SKILLS NEEDED: ? Proven LEADERSHIP abilities and ORGANIZATIONAL skills ? Excellent interpersonal, coaching and counseling skills ? Understand that staff development is a leader’s responsibility ? Self-driven focus on Customer and Client satisfaction ? Ability to excel under pressure of meeting extreme deadlines ? Able to communicate effectively, both verbally and in writing ? Experienced in planning a roster and monitoring work schedules ? Able to solve daily problems and make quick decisions within the operation ? 5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred ? Flexible and able to promote positive attitudes from subordinates ? Computer Software (Word & Excel), typing, and ticketing experience ? Able to work varied hours SPECIFIC DUTIES INCLUDE: ? Provide hands-on supervision of the staff and delegate workload ? Provide direct customer relations support ? Ensure that account operates according to schedule and service level agreements ? Recruit, interview, and hire staff ? Oversee the long-term analysis of manpower needs, groom potential leaders ? Ensure cross training as well as provide new and refresher training for staff members ? Manage attendance records and ensure appropriate shift coverage ? Handle discipline and motivation issues ? Process promotion, demotion and termination paperwork ? Enforce safety, security, and grooming standards ? Administer performance reward programs ? Control the budget for labor costs and allocation Essential Requirements: PREVIOUS AIRLINE EXPERIENCE At least 18yrs old, with a High School Diploma or G.E.D. English proficiency Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs Reading & comprehension of reference materials, instructions, policies & procedures Valid US work authorization Professional demeanor and exceptional presentation Flexible schedule & availability Background Check, Fingerprinting required Drug Screen required on day of hire Required Skills . Required Experience .

Keywords: Hallmark Aviation Services, Newark , Airline Customer Service Senior Supervisor in EWR Airport, Administration, Clerical , Newark, New Jersey