HHA Manager
Company: Visiting Nurse Services Westchester
Location: White Plains
Posted on: December 30, 2025
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Job Description:
Job Description Job Description Patient Care Coordinator, HHA
Manager VNS Westchester, A Destination Employer, has an exciting
opportunity for a Patient Care Coordinator in our White Plains, NY
headquarters! We are the premier Home Health organization in the
Hudson Valley Region. The Patient Care Coordinator is responsible
for managing various aspects of patient care. The intake process,
ensuring a smooth and efficient communication and flow of
information while providing excellent customer service. Oversight
of daily operations of home health aide services such as
supervision of home health aides, ensuring Electronic Visit
Verification (EVV) compliance, initiating discharges,
scheduling/coordination of home health aide services and
collaborating with clinicians and families to ensure that clients
receive timely and appropriate care in their homes. Great
opportunity for growth, kind and caring culture, comprehensive
benefits package! "We Take Care of Our People" Key
Responsibilities: Intake: Address patient inquiries and concerns
with empathy and professionalism. Provide clear information
regarding services and the intake process, including required
documentation and procedures. Collect and verify patient
information, including medical history, demographic details, and
insurance/payment information. Enter patient information accurately
and in a timely manner into electronic health records (EHR)
systems. Collaborate closely with nursing staff and administrative
teams to ensure an efficient intake process and start of services.
Identify and resolve issues related to patient intake, such as
discrepancies in information or scheduling conflicts. Provide
support to patients in navigating the healthcare system. Maintain
patient confidentiality and adhere to HIPAA regulations. Oversight
of daily operations of home health aide services: Schedule and
coordinate home health aide assignments based on client needs,
staff availability, and care plans. Communicate effectively with
home health aides, clients, and families to confirm appointments
and address any scheduling concerns. Monitor and adjust schedules
to accommodate changes in client needs or staff availability,
including managing last-minute requests or cancellations. Maintain
accurate records of scheduling activities, client care plans, and
staff hours in the EHR. Collaborate with clinical and
administrative team to ensure continuity of care and alignment with
treatment plans. Assist in the onboarding and training of new home
health aides, ensuring they understand scheduling protocols and
client needs. Act as a point of contact for home health aides to
address questions, concerns, and feedback related to their
schedules. Ensure compliance with regulatory requirements and
company policies regarding scheduling and client care. Analyze
scheduling patterns to improve efficiency and maximize resource
utilization. Oversee the implementation and utilization of EVV
systems within the home health agency. Ensure that home health aide
visits are accurately recorded and verified using electronic
systems on a daily basis. Assist aides with the technology, and
ensure that patient care is documented properly and efficiently.
Ensure accurate and timely entry of visit data, including start and
end times, patient interactions, and services provided. Ensure that
discharge summaries are initiated promptly upon a patient’s
discharge from a home care service and primary care provider is
notified within 24-48 hours. Ensure that the discharge summary is
included in the patient’s electronic health record (EHR). Maintain
accurate records of communication with patients, family and home
health aides including complaints and incidents. Participate in
quality improvement initiatives. Qualifications: High school
diploma or equivalent; an associate degree in healthcare
administration or related field is preferred. Previous experience
in scheduling, coordination, or administration within a healthcare
setting is desirable. Familiarity with home health care services
and understanding of client needs. Strong organizational skills and
attention to detail, with the ability to manage multiple
priorities. Excellent communication and interpersonal skills, with
a focus on customer service. Proficient in HHA exchange scheduling
software and Microsoft Office Suite. Ability to work independently
and as part of a team. Availability to be on-call every other week.
This is a Hybrid Position. Salary: $24-$26 per hour Benefits:
Medical, Dental, Vision Pension Life Insurance Tax Deferred Annuity
Short and Long Term disability Tuition Reimbursement Generous Paid
Time off benefits Powered by JazzHR fWcKUgtrvx
Keywords: Visiting Nurse Services Westchester, Newark , HHA Manager, Administration, Clerical , White Plains, New Jersey
